Location
Waltham, MA | United States
Job description
Job Title: Sr. Manager, IT
Business Title: Senior Manager, IT Executive Support
Reports to: Director, IT
Group/Division: Corporate Infrastructure and Security
Career Band: 8
Job Track: Professional
Position Location: US – Waltham, MA
Position Summary
As a Senior Manager, IT Executive Support, you will play a critical role in leading and managing the IT support team, ensuring the smooth operation of IT systems, and delivering exceptional technical support to our Company Leadership Team. You will be responsible for a team of IT professionals and collaborate with other groups to ensure the effective and efficient use of technology to support the company's objectives. This position requires strong leadership, technical expertise, and a commitment to delivering top-notch IT services.
Key Responsibilities
- Lead and mentor the Executive IT support team, providing guidance, training, and performance evaluations.
- Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
- Develop and manage team schedules and workload assignments.
- Provide high-level technical support to resolve complex IT issues raised from the executives and assistants.
- Troubleshoot hardware and software problems, ensuring timely resolution and minimal disruption to business operations.
- Collaborate with other IT teams to resolve technical challenges.
- Ensure excellent end-user support services, responding to and resolving IT-related inquiries and requests.
- Develop and implement user training programs to enhance technical skills and productivity.
- Implement and enforce IT security policies, procedures, and methodologies to protect company data and systems.
- Maintain accurate documentation of IT systems, configurations, and procedures.
- Prepare regular reports on IT support metrics and key performance indicators.
- Management of an annual budget of $100k for accessories and items required for Executive Support
- Develop, manage, and reviews 12 to 24 month strategy for team with tools, applications, and staffing levels
- Develop and nurture strong collaborative relationships with Executive Assistants (EAs) to ensure seamless coordination and support for our executive team
Requirements / Qualifications
- 5+ years working in information technology, technology management, or technology support.
- Bachelor's Degree in information technology, information systems, or equivalent work experience.
- Direct experience leading support teams including on-site support & remote support
- Experience leading geographically disbursed teams.
- Deep technical knowledge of IT systems, hardware, software, and networking.
- Proven experience in team leadership and project management.
- Superb communication and interpersonal skills!
- Travel Requirement: <25%
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan (e.g., 401(k)).
- Paid time off and holidays.
- Professional development and training opportunities.
- Employee wellness programs.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for those requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the process.
- This telephone line is reserved solely for those with disabilities requiring accessibility assistance or an accommodation when applying for jobs. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
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