Ombudsman

Location

Austin, TX | United States

Job description

*NOTE - To be considered for this position, CAPCOG requires that signed applications be submitted to [email protected] on CAPCOG's job application form, available along with full job description at

CAPCOG is currently looking to hire an individual who will be able to perform moderately complex human services and problem-solving work, requiring application of specialized program knowledge. Work involves traveling to/from care facilities throughout the region on a frequent basis, collecting, preparing, and reviewing case data; evaluating difficult situations of individuals and families, primarily regarding residents’ rights, and assisting them in resolution of those situations; and investigating complaints. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Requires travel throughout the ten-county region.

ESSENTIAL FUNCTIONS

Essential duties and functions may include the following. Other related duties may be assigned.

▪ Provides explanation of residents’ rights, and assisted living facilities and nursing home rules, regulations, and procedures to residents, families, and, as applicable, facility staff.

▪ Provides information, referral and assistance to residents, families, and facilities.

▪ Communicates with facility staff on behalf of an individual who has a complaint.

▪ Investigates complaints and documentation of findings.

▪ Facilitates between various parties involved in a complaint as appropriate.

▪ Assists in resolving complaints.

▪ Advocates for services for facility residents and families.

▪ Provides assistance and information for the publication of a volunteer newsletter.

▪ Provides assistance in the development of policies and procedures.

▪ Provides education programs or presentations to departments, agencies, civic groups, family councils, long term care facility staff, and the general public.

▪ Provides volunteer training as prescribed by supervisor.

▪ Maintains documentation, and records information on contacts and case actions.

▪ Maintains prescribed reports, case records and files.

▪ Maintains working relationships with state agencies charged with oversight of assisted living facilities and nursing homes, and other state agencies as applicable.

▪ Attends required training.

▪ Prepares required reports for submission to state agency in a timely and accurate manner.

GENERAL QUALIFICATIONS

Experience may be substituted for required education as specified below.

Experience Required

• A minimum of one year of work experience in a human/social services field required.

Education Required

• Bachelor’s degree or advanced degree from an accredited college or university required; or

• High school diploma or equivalent and at least four years’ experience as a certified ombudsman or paid experience in a social, behavioral, or human service field.

Certifications

• None required.

Preferred

• Experience in working with older adults and/or person with disabilities

• Bilingual English/Spanish

Knowledge, Skills, and Abilities

• Knowledge of computer operations systems and procedures, Microsoft software.

• Knowledge of grammar.

• Knowledge of rules and regulations.

• Skills in preparing reports.

• Skills in writing descriptive materials.

• Skills in reading, understanding, and interpreting pertinent sections of the Texas Administrative Code and the Older Americans Act

• Ability to document clearly understood case notes and enter service unit data, both in applicable format, using hands and fingers for a large percentage of work hours

• Ability to perform duties in compliance with rules and regulations.

• Ability to confer with residents, family, and nursing home staff by speaking in one-on-one or group situations to clarify issues, identify underlying concerns, and develop an understanding of respective needs and interests.

• Ability to drive from the office to assigned facilities within the region on a frequent basis.

Other Requirements

• Must obtain Certified Ombudsman status within three months of hire date.

• Must maintain a valid Texas driver’s license, insurance as required by the State of Texas, and dependable transportation for travel within the region.

• Must pass periodic background checks processed by the Texas Department of Health and Human Services.

Job Type: Full-time

Pay: $49,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Aging Social Services: 4 years (Required)
• Aging issues counseling: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Austin, TX 78744: Relocate before starting work (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Job tags

Salary