Member Experience Associate - Hampton
Location
Hampton, VA | United States
Job description
OUR VISION is to be the elite health and fitness provider in every community we serve.
OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.
OUR VALUES Community | Action | Recognition | Experience
More than a job, it’s a lifestyle!
Our Member Experience Associates (MEA) are moment makers that help us create an experience that makes our members say, “I love Club Fitness!” No two days are ever the same, but when you work for Club Fitness it’s about helping every BODY no matter where they are in their fitness journey. You’re working alongside a dedicated team that brings their passion and pride to create a Clean, Functional & Friendly environment.
The ideal team member will exhibit a vibrant personality, a love for fitness, and a desire to help people!
A Day in the Life of an MEA:
- Drive our fitness vision and culture by providing the BEST member experience throughout their club visit - always offering a friendly hello & goodbye and anticipating their needs
- Ensure proper member check-ins and kids club check-ins for the safety of our members and employees
- Provide club tours and educate potential members on the value of Club Fitness amenities and services
- Maintain a clean and organized club according to company standards by conducting club walk-throughs and cleaning assigned areas
- Provide a safe, enjoyable, and upbeat environment for children ages 2 and up in the Kids Club
- Engage with new and current members, pointing them to Club Fitness amenities and services to help them achieve their fitness and health goals
- Accurately complete point of sales transactions (retail, smoothies, tanning, etc.)
You'll Succeed if you Love:
- Interacting with people
- Being busy and getting things done
- Delivering excellent customer service
- Achieving and exceeding member expectations
- Providing a Clean, Functional, and Friendly environment
Minimum Qualifications:
- 17 years of age or older, required
- Previous customer service or hospitality experience, preferred
Why You’ll Love Working for Club Fitness:
- Fun and Supportive Team – We're a team that knows how to have fun, works hard, and supports each other every step of the way.
- Employee Owned – Club Fitness is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Fitness through our Employee Stock Ownership Plan (ESOP) and become employee owners
- Career Growth – We believe in your potential. We offer opportunities for career advancement and provide training for everyBODY on our team.
- Local Support – We're proud to be local to St. Louis, where club support is just one call away when you need it.
- Free Memberships – You and an immediate family member get FREE access to all our club locations because you deserve it.
- Discounts – Enjoy discounts on smoothies, cooler beverages, snacks, and tanning upgrades.
- Comprehensive Benefits – Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.
Club Fitness has been lifting up St. Louis since 1983. We care about St. Louis because we’re from St.Louis. As an employee owned and operated health and fitness organization, it’s important to us to be more than just a place to lift weights. We provide the best experience for every BODY to improve their quality of life through fitness and that starts with our employees.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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