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Customer Support Coordinator


Location

Manchester, NH | United States


Job description

Bring YOUR energy to Alliant Energy!

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Job Summary

Alliant Energy has an outstanding opportunity to join our team as a Customer Support Coordinator! Apply today for this exciting opportunity to make a difference and impact our Customers' experience. We are looking for the passion that goes above and beyond to deliver excellent experiences for our customers.

In this role you will be responsible for customer contact for all areas of the company. Utilizes multi-tasking abilities to listen and speak with customers, while navigating multiple systems to provide an effortless experience. Maintains sound knowledge of processes and procedures in order to assist customers; addressing concerns, resolving problems, and de-escalating in a professional, positive manner. Promote and actively engage customers in current and new products and services available.

Working from Home:

What you will do

Education Requirements

Preferred Experience

Knowledge, Skills, and Abilities

Key Skills

• Active Listening • Business Process Improvements • Complaints Management • Continual Improvement Process • Customer Relationship Management • Customer Service • Data Analysis • Issue Management • Quality Management • Records Management

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

It's not just what we do; it's how we do it.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold

Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.

Disclaimer:

The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email [email protected].

It's an exciting time to join Alliant Energy! Our innovative thinking and fresh, sustainable approach to energy sets us apart. If you're looking for a place that values diverse backgrounds, offers flexible work options and wants to build better communities and a better tomorrow, consider a career with Alliant Energy.

At Alliant Energy, our employees make a difference by delivering an essential service for our customers and communities every day. We care about our employees. We want them to be safe, happy and healthy.

Provide your resume and contact information to be considered for future openings.


Job tags

Work from homeHome officeFlexible hours


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