Community Outreach Assistant

Location

Richardson, TX | United States

Job description

Our firm is an outreach organization sponsored by some of the most prestigious and nationally recognized clients. We are one of the fastest-growing outreach programs in our area with a network impacting thousands of individuals nationwide.

Our mission is to ensure that our members have essential products and services in the Dallas area. Our representatives shape our company and connect us to our communities. We look to recruit and retain intelligent, driven leaders who are passionate about the community and embody our five culture drivers:

1. Dream Big, Plan Wisely
2. Break Down the Walls
3. Think Critically, Speak Up, and Deliver with Pride
4. Inspire Through Trust, Lead By Example
5. Be Unstoppable

The Community Outreach Assistant acts as a liaison between our outreach program and its members or potential members. Responsible for assisting members or potential members with issues and/or inquiries they may have about their applications. This role is responsible for receiving and addressing member inquiries, resolving member complaints, client education, and membership retention.

Entry Level Positions Available:

• Customer Representative
• Director of Operations
• Member Service Representative
• Marketing Coordinators

Provide Training In Responsibilities:

• Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
• Assisting members in enrollment and provider services.
• Following-up on customer inquiries and complaints that have not been resolved.
• Communicating effectively to members to ensure members understand expectations of their concerns.
• Performing research on billing inquiries and claims to provide service.
• Acting as a liaison between the member and various departments to address concerns.
• Additional duties as assigned.

Requirements:

• Maintains a high-energy attitude
• Interested in learning work ethics and motivational skills
• Strives for growth in a team dynamic
• Open to management training

#LI-Onsite

Job tags

Salary