School Front Desk Agent

Location

Tempe, AZ | United States

Job description

Pinnacle Charter Schools, Tempe, Arizona, United States (On-site).

We are searching for a supportive, enthusiastic individual to work in our School Front Office. They will work at the front desk of our school in Tempe, where they perform a variety of tasks: taking phone calls, greeting visitors, keeping the reception area clean and organized, helping children with personal needs, receiving supply shipments, and handling correspondence. Strong communication skills, a professional and caring attitude, basic computer competencies, organizational skills, and customer service orientation are the most important qualifications.

Examples of Duties & Responsibilities:

• Welcomes on-site visitors including students, parents, and vendors, determines nature of visit and directs visitors accordingly.
• Creates and maintains site files, prepares daily sign-in sheets, and coordinates & completes paperwork for enrollment and withdrawal processes ensuring accuracy and timeliness.
• Responsible for assisting with enrollment processing, including enrolling new students, collecting necessary documents, and verifying residency and eligibility requirements.
• Takes initiative to reach out to students, families, and the community to encourage new enrollments and student engagement.
• Maintains a comprehensive file for all on-site students to help other departments address their needs - i.e., student services (course assignments), instructional intervention specialists (extra help requirements) - with the intention to help our students pass their courses and graduate.
• Manages the reception area to ensure a welcoming and presentable environment for visitors, students, families, and staff.
• Ensures effective communications - telephone, post, and email - both internally and externally to maintain a professional image.
• Answers incoming telephone calls, determines purpose of calls and forwards calls to appropriate staff.
• Supervises the maintenance and alteration of site areas and equipment, as well as layout, arrangement, and housekeeping of site facilities.
• Holds responsibility for ensuring all services rendered to the site - such as cleaning and maintenance - are held to an acceptable standard on a consistent basis.
• Ensures office equipment - i.e., copier, printer, etc. - is maintained properly and running effectively; and oversees the maintenance and repairs of all office equipment in a timely manner to avoid disruptions to operations.
• Assists lead teacher and site staff with projects, events, and clerical tasks.
• Supports site staff in maintaining discipline for students and ensuring all rules are properly adhered to.
• Attends and participates in site events, educational and work-related meetings.
• Maintains a professional demeanor when interacting with students, families, and community members.
• Maintains confidentiality of all corporate, personnel and company business.
• Coordinates overall administrative activities for the site office and participates as needed in special department projects.
• Assists with other clerical and administrative duties not listed.

Desirable Qualifications:

Education and Experience:

• An associate’s degree or higher.
• A minimum of two years of administrative experience.
• Experience in working with young people.

Knowledge of:

• English usage, spelling, grammar and punctuation.
• Current duties of office staff, and knowledge of office equipment and procedures.
• Microsoft office tools, Google suite, and web-based applications.
• The organization, functions and operation of schools and school districts.

Ability to:

• Establish and maintain cooperative relationships with those contacted in the course of work.
• Communicate well verbally and in writing; understand and carry out verbal and written instructions.
• Illustrate excellent interpersonal skills, attention to detail, and communication.
• Exercise considerable diplomacy and judgment on complex, confidential and controversial issues.
• Be fair yet firm while interacting with students.
• Be highly organized and self-motivated.
• Multitask, have a high degree of flexibility, and be results-oriented.

MGRM Pinnacle, Inc. is an educational technology company that provides comprehensive end-to-end software products, solutions, and services, supporting the entire educational domain from pre-K to university on a single integrated platform.

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Salary