EHR Application Specialist
Jordan Valley Community Health Center
Location
Springfield, MO | United States
Job description
Job Type
Full-time
Description
EHR Application Specialist Full time, 36 hours per week We offer competitive salary, benefits (including medical, dental, vision), retirement, PTO, and 9 paid holidays. If you are a compassionate professional who provides exceptional quality care, Jordan Valley is for you! We are Missouri's largest Federally Qualified Health Center founded in 2003 and we serve 75,000 patients each year. The mission of Jordan Valley is to improve the health of our community by providing high-quality and accessible medical, dental, and behavioral health services to Southwest MO. We're collaborative and believe in always going above and beyond as part of our commitment to deliver excellent care to our community!
Job Overview: The EHR Application Specialist is a multi-functional customer service-oriented individual that provides and coordinates application support responses and training for internal users in a timely, efficient, accurate and kind manner. The EHR Application Specialist answers users' questions, provides expert support, solves electronic health record problems, develops department specific trainings, trains end users including clinical staff in classroom settings and uses discretion to prioritize ticketing assignment and completion.
Duties: - Provide technical assistance and support for incoming queries and issues related to Electronic Health Record (EHR) software systems and integrated software products; serve as the primary liaison and communicator between clinical teams and technology teams to optimize EHR use.
- Training new and veteran users in classroom groups and one-on-one according to best practice within clinical workflows for each discipline area.
- Facilitate the training of department specific Super Users to assure accessible front-line support in clinical and non-clinical settings.
- Assist with creating, maintaining department specific training materials that account for the multiple functions and goals of members within a clinical team.
- Research trends, patterns, and types of issues end users encounter and work with application engineers on solutions.
- With direction of supervisor, may analyze, design, and modify EHR configurations; engages testing procedures prior to implementation.
- Consults with users to identify best practice operating procedures (workflows) and program objectives; may write documentation to describe/support development, logic, and configurations (build documentation).
- Supports version upgrades; creates training curricula updates and assists with coordinating communication related to functionality implementation.
- Assists with arranging data interfaces to ensure business needs are met; supports data conversions as assigned.
- Create and maintain various accounts for users and providers to access Electronic Health Record systems.
Benefits Our benefits are designed to encourage a healthy work-life balance.
- Health (Both HSA and FSA options and access to our Telemedicine program)
- Vision
- Free dental and life insurance, and long term disability. Affordable rates for family dental and life insurance.
- 403b retirement match on the 1st of the month after 30 days.
- Employee Assistance Program
- Day One PTO Accrual
- 9 Paid Holidays
- Free On Site Fitness Facility at our Springfield Tampa Clinic
Requirements
Required Qualifications: - 2-4 years applicable experience working with electronic health record (EHR) applications.
Preferred Qualifications: - Associate's or Bachelor's Degree (as applicable) in a clinically-focused medical role is preferred including but not limited to Licensed Professional Nurse, Registered Nurse, Health Care Administration, Health Information Management, Medical Billing & Coding, or other related field. A degree in a computer science-related field may be acceptable along with a combination of appropriate experience in a health care setting.
- Achievement as NextGen Certified Professional (NCP) is preferred in EHR and EPM.
- Experience interpreting and applying CPT and ICD-10 Codes.
Job tags
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