Field Business Leader- Northern Cal PNW

Location

Oregon, OH | United States

Job description

OVERVIEW

Discover the next wave of beauty services. As we continue to expand, Ulta Beauty’s Beauty Services is raising the industry bar, through better execution, deeper levels of education, smarter and more strategic industry relations. Our ambition is to be the premier destination for all things beauty services. And we’re building toward this end daily. That’s where you come in. If you want to help create the beauty services of tomorrow , to redefine an industry, to experience a real sense of belonging, and see your career progress as far as your talents and ambitions will take you, Ulta Beauty will provide you the support and encouragement to make it happen. So … let’s make it happen.

THE IMPACT YOU CAN HAVE:

* Areas open for consideration are Springfield, Portland and Salem, OR. 

Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof – All Things Beauty, All in One Place™. We put our guests at the center of all we do, committing to offer unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery.

POSITION SUMMARY:

The Field Business Leader (FBL) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop high-performing services teams within one’s district that consistently delivers sales growth in hair, skin, boutique, retail sales and services. The FBL influences a team of Services Managers and General Managers within one district to exceed in all aspects of the services business, including service sales, boutique, retail sales & services, guest satisfaction, and operational process. This leader drives district performance through a focus on service sales, retail sales recruiting Services Managers and service professionals, grand openings, guest satisfaction, and GM/SM/trainings. This position requires a drive for results, a passion for the beauty industry, exceptional guest service, and the aptitude to learn and teach best practices that promote sales growth, service techniques and product knowledge.

CORE JOB RESPONSIBILITIES:

The FBL is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):

Performance

• Meet or exceed district goals related to services, boutique and retail sales and operational excellence.
• Achieve SPLH and average ticket improvement over 2020
• Support partner to DM and GM in coaching, developing, and retaining the Service Manager.
• Source for Service Managers, Service Professionals and Boutique positions

• Support stores in managing productivity within payroll through reviewing metrics and coaching of people
• Support the execution of district salon events that deliver an unrivaled guest experience while delivering on services sales and payroll goals.
• Build a team culture that embodies the Ulta Beauty brand by delivering exceptional service and coaching to the behaviors of the Ulta Beauty at your Service program while additionally driving guest loyalty.
• Review and interpret financial and operational reporting regularly, including Store visits and audit results.
• Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
• Act as Subject Matter Expert (SME) and support partner to Service Managers (SM) and General Managers within their district through sharing of best practices that promote overall sales and salon professional growth.
• Support new store grand openings within district.

People

• Attract, source, hire, and retain a diverse team of Services Managers, service professionals and boutique positions for the district while teaching SMs and GMs how to network and recruit.
• Train, coach and develop the SMs and ensure they are executing monthly Monthly Goal Setting meetings with designers, AE’s and skin therapists.
• Create an environment that inspires and encourages the growth and engagement of designers, AE’s, skin therapists and boutique positions and ensure all designers, AEs, skin therapists and boutique positions are attending Ulta Beauty training programs and classes.
• Establish professional partner relationships that foster a shared interest in collaboratively delivering on service sales goals.
• Promote a culture of service excellence amongst the leadership team by sharing best practices, establishing priorities, and providing support.
• Participate within Inclusive Interviewing for the Service Manager openings.
• Facilitate Services Manager on-boarding, GM onboarding (Services portion of Ultamate Pathways)
• Support partner to Services District Educator (SDE) and District Manager.

Process

• Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards.
• Be knowledgeable of and ensure compliance to Infection Control Policy.
• Teach Services teams how to create and adjust schedules that support service sales growth

• Teach teams how to manage salon supply inventory, including ordering product, managing orders within allocated budget and ensuring products necessary for services are on hand.
• Follow-up with teams to ensure they are using the company’s task management tool to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Support continuous improvement by implementing company programs and influencing end-user adoption.

THE ESSENTIALS FOR SUCCESS:

Qualified candidates will possess 5 years of relevant work experience (or equivalent combination of education and work experience). Additional requirements include:

•Strong financial/business acumen: demonstrated success driving top-line sales, interpreting reporting data, managing payroll budgets and controlling expense
•Advanced competency in salon sales, product and services
•Demonstrated knowledge of State Board of Cosmetologists regulations and hiring requirements
•Proven experience in attracting, developing and motivating top talent
•The ability to adapt to change and leading others through the change-curve
•Developing collaborative relationships and leading with influence
•Proficient with basic technologies (e.g., POS system, Microsoft Office programs, and Apple devices)
•Strong organizational skills to manage multiple tasks with moving parts
•Strong critical reasoning skills to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
•The ability to work a flexible, full-time schedule (to include days, evenings, weekends, and holidays)
•Attend offsite meetings (may require overnight travel)
•A Bachelor’s degree or a cosmetology diploma is preferred, but not required

Essential Functions:
•Continuous mobility throughout the store on a daily basis
•Lift and/or move up to 50 lbs. on a daily basis
•Stoop, kneel, and crouch on a daily basis
•Climb a ladder and maintain balance on a daily basis

At  Ulta Beauty (NASDAQ: ULTA),  the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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Salary