Location
Irving, TX | United States
Job description
AUTOMOTIVE SERVICE APPOINTMENT SPECIALIST (BDC)
The Clay Cooley Automotive Group's journey to success is rooted back 25 years ago to Clay's early experiences in DFW's automotive industry. As a premier dealer group, we continue to provide the best buying experience and we need YOU to accompany us and join our growing successful family!
The Clay Cooley Auto Group of Irving is actively seeking energetic and customer-focused Service Appointment Setter to help create better first impressions and set appointments for our growing Service Department. These individuals must have passion for developing relationships and providing exceptional customer experience!
Job Duties:
- Manages large amounts of inbound/outbound calls and emails in a timely manner. The Appointment Specialist corresponds and builds rapport with potential customers to provide additional opportunities for the Sales and Service Departments.
- Identifies customer needs and provides information on Sales/Service appointments and availabilities. The Appointment Specialist partners with the Sales/Service team to provide alternative solutions for issues to promote increased traffic at the dealerships.
- The Appointment Specialist ensures thorough documentation of all contact with customers within the management system.
- Prospects and tracks new appointments using database lists provided by dealer management system. The Appointment Specialist constructs professionally written correspondence to potential customers and for both Service and Sales needs.
Job Requirements:
- Work availability: Monday through Saturday, with a rotation on Saturday.
- Experience with inbound/outbound calls preferred, automotive experience a plus but not required.
- Excellent communication and customer service skills
- Basic computer knowledge
Job Benefits:
- Full benefits package including company paid Life Insurance
- Paid Time Off after completion of 90-day introductory period
- 401K / ROTH options plus company matching.
- Competitive pay with immense growth opportunities.
- Onboarding process completed within days of applying!
- Full training provided
- Hourly plus commission
Job Type:
Full-time
We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening.
Job tags
Salary
$40k - $60k
