User Services Manager

Location

Pueblo, CO | United States

Job description

This job is more than 3 weeks old or the application deadline has passed.

User Services Manager

Rawlings

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Pueblo City-County Library District is an award winning library district, made up of eight branches, that proudly serves as an integral part of the Pueblo community. We’re motivated by and dedicated to offering friendly, well equipped and maintained facilities, outstanding collections, and well-trained employees who provide expert services. We’re all about encouraging the joy of reading, supporting lifelong learning, and presenting access to information from around the world.

PCCLD Librarians receive the support, training, and resources they need to excel in their careers as community educators. We welcome patrons and employees of all backgrounds and strive to make our libraries welcoming, safe, and exciting community spaces. We’re dedicated to fulfilling the learning needs and desires of our patrons. To do this, we focus on engaging with our community to better understand their needs and interests and then incorporate those needs and interests into our collections, programs, events, and resources. PCCLD offers adult literacy programs, state of the art makerspaces, genealogy and digital archives, a yearly book lover’s ball, technology and language classes, homeschool hubs, spice and seed libraries, device rentals, and so much more!

PCCLD is the proud recipient of several awards including:

• 2021 designation as a Four Star Library
• 2020 designation as a Five Star Library
• 2018 Colorado Association of Libraries Award for Library of the Year
• ELGL Knope Best Library in America

These awards are attributed to the hard work and efforts of our team members, patrons, and community partners. If you’re a librarian thinking about taking a step into management or are a seasoned manager looking for a rewarding position that encourages collaboration and creativity, we encourage you to apply! If you have specific questions about this role, please don’t hesitate to reach out to PCCLD’s Human Resources team at [email protected].

About the role:

The User Services Manager works collaboratively with all library district departments as well as outside organizations to build relationships that support and enhance library services and programs responsive to community needs. The position networks with outside professionals to stay current on relevant industry trends, provides hands-on department management, and works directly with customers. The position provides excellent customer service demonstrating the ability to communicate effectively with people regardless of age, race, sexual orientation, ability level or background.

PRIMARY DUTIES AND RESPONSIBILITIES

• Directs daily operations for library services that focus on emerging adults through seniors.
• Participates in development of budget and goals for adult service programs and outreach at the Rawlings library. Monitors staff performance, produces reports, and supports employees to achieve strategic goals and objectives.
• Acts as a liaison between the library district and community groups and organizations, and seeks to match department programs and activities with community interests and needs.
• Directs adult services programming including the adult literacy program, the homebound program, PCCLD’s  Winter of Reading, technology program support, reference, monthly themes, and other adult related programs. Supports efforts to develop and expand community partnerships, services, and library district collaboration.
• Conducts ongoing needs assessments to expand programs for all adults in the Pueblo Community.
• Partners with the Community Relations team to lead the Rawlings library program support for the  All Pueblo Reads program.
• Oversees management of the Doris Kester Nonprofit Resource Center.
• Oversees strategic community outreach and support for economic and workforce development.
• Oversees and provides excellent customer service and acts as role model for library staff, presents a courteous, positive image of the library.
• Supervises employees by collaborating on individual job objectives, creating and maintaining work schedules, leading team and individuals toward key results, conducting individual performance meetings and providing guidance and training to employees.
• Partners with the Collection Development team to maintain a vibrant collection of books, e-resources and media.
• Leads team efforts to maintain a safe and secure environment for customers and staff by maintaining awareness of surroundings and working in accordance with safety policies and procedures. Regularly assigned to the role of Person in Charge for the Rawlings Library. May work with security officers on safety and security incidents, issues suspensions, as needed.
• Leads regular team meetings, attends All Staff Development Days, and other training programs as required to stay informed and current on library district policies and procedures and information pertinent to PCCLD.
• Reads daily organizational communications from intranet, e-mail, newsletters, telecommunications and print. Stays informed on programs throughout the District.
• Regularly accesses electronic timekeeping system, personnel and payroll database and on-line work request system.

OTHER DUTIES AND RESPONSIBILITIES

• Leads or serves on District committees and special project initiatives.
• Performs other duties as assigned.

Benefits & Additional Compensation Info

Other Requirements:

Must be able to work a flexible schedule including days, evenings and weekends. Must submit to and successfully pass a criminal background investigation.

Hiring Range: $59,406.53 - $60,000 annual; $2,284.56 - $2,307.69 bi-weekly

Salary Range: $59,406.53 - $81,848.00 annual; $2,284.56 - $3,148.00 bi-weekly

Benefits:

PCCLD offers health insurance including a tele-health service, dental and vision insurance, HSA and FSA plans, employer paid life insurance, and 401(k) and PERA retirement plans. The library district provides paid leave in the form of 11 paid holidays, vacation, sick, and personal paid time off. Some positions may qualify for the Public Service Loan Forgiveness Program.

Additional Info & Requirements

QUALIFICATIONS

Education and Experience:

A Master’s Degree in Library Science from a college or university accredited by the American Library Association is required. A minimum of two years’ professional library experience is required. Supervisory experience is preferred.

Skills and Abilities:

• Leadership skills including the ability to plan and implement library programs and influence others.
• Knowledge of professional library principles, methods and practices and current trends in public libraries.
• Excellent communication skills necessary to establish and maintain good working relationships with library staff, customers and partnering organizations; able to communicate well with people of all ages, demographics, ethnic backgrounds and ability levels.
• Problem solving skills with the ability to de-escalate difficult situations.
• Supervisory skills including the ability to train, manage performance
• Ability to lead through and manage change.
• Strong computer skills with the ability to quickly learn and use a variety of computer equipment/programs, digital devices, library e-resources and new technologies.
• Expertise in providing efficient, courteous public service and present a positive image of the library in attitude, appearance, and performance of duties.
• Proficient in applying policies and using independent judgment within policy boundaries.
• Ability to function under flexible and changing conditions.

Physical Requirements:

Must be able to lift objects weighing up to 50 pounds

As an  Equal Opportunity Employer , Pueblo City-County Library District does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation including gender orientation, genetic information, military status, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

The Community

Pueblo is located in southeastern Colorado and is the most populous city of Pueblo County with roughly 150,000 people. One of the largest steel-producing cities in the U.S., Pueblo is sometimes referred to as the “Steel City”. The climate is enjoyable year round with outdoor activities available for every season. Located between rivers and mountains, Pueblo also offers visitors and residents scenic beauty in which to indulge.

Lake Pueblo and Other Water Recreation Lake Pueblo State Park, the most visited state park in Colorado, is an aquatic hot spot, with more than 60 miles of shoreline and 4,500 acres of surface water for boating and fishing.

Pueblo is a multicultural community at the confluence of the Arkansas River and Fountain Creek. Downtown's 1.5-mile  Historic Arkansas Riverwalk Project serves as a centerpiece for the city's three-district Creative Corridor of galleries, cultural destinations and events. One such festival, the hugely popular  Loaf ‘N Jug Chile & Frijoles Festival , celebrates Pueblo's famous  green chiles . While there's definitely a sense of history here — Pueblo made Livability.com's  Top 10 Cities for Historic Preservation list, the city enjoys contemporary recognition on both national and international levels as the home of Colorado State University-Pueblo (2014 NCAA Division II Football National Champions) and Professional Bull Riders, Inc.

HR Info

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Salary

$59.41k