Rolling Hills Hospitality
Location
Florence, KY | United States
Job description
We're looking for a Group Sales Manager. This team member will be responsible for the group business in all markets for both hotels as well as assist the Regional Director of Sales with account maintenance of preferred accounts. Hotel experience is preferred but we are willing to train the right person. Desired skills include a customer-focused sales style, strong organization skills, attention to detail, and the ability to prioritize tasks and be self-motivated.
Excellent opportunity for someone to learn hospitality sales.
Responsibilities:
- Respond to all sales inquiries accurately, timely, and in a professional manner.
- Compose correspondences, reports, and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
- Determine and coordinate all needs of the customer and relay timely information to the hotel.
- Maintain accurate, organized, well-documented, and up-to-date files. Keep the sales office in order.
- Develop strong customer relationships with all area venues, local customers, and attractions that generate demand in the marketplace.
- Prospect for new business.
- Work with RDOS/GMS and hotel management to achieve required sales team goals and communicate with department heads.
- Knowledge of each hotel's rates, strategies, discounts, and promotions.
- Assist with completing any required sales reports and market analysis.
- Represent the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
- Exhibit a positive and involved- team attitude to all hotel departments and maintain open communication with all departments for the best overall performance of the hotel.
- Display a neat, clean, and business-like appearance at all times. Comply with dress policy and standards.
- Actively work with CVB, meeting broker, and hotel planner to secure bookings from the lead sites.
- Have knowledge and be able to make reservations, route groups, process billing, make adjustments, and manage inventory in PMS systems.
- Help RDOS maintain and manage local accounts.
Qualifications:
- Previous experience with hotel reservations systems and sales software – Hilton PEP and Delphi preferred.
- Knowledge of the sales process and sales cycle.
- General understanding of budgets, sales goals, and market demand generators.
About Company:
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
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