Location
Atlanta, GA | United States
Job description
Families First is a Georgia non-profit family service agency. We assist over 21,000 children and families each year, and we have been serving metro Atlanta for 133 years. Our mission is to build resilient families so all children can thrive.
Everything our agency does is about strengthening families—all kinds of families with all kinds of needs. To foster strong communities, we deliver empowering and sustainable solutions to children and families—solutions that improve child well-being and family self-sufficiency. Families First accomplishes our mission by focusing on three impact areas:
- Behavioral Health Counseling : Our services strive to assist families, individuals, youth, and children to express, understand, and cope with life events.
- Navigator Services: Families First Navigators provide intensive and personalized case management by connecting individuals and families with community services and resources while building on their resilience to help them thrive.
- Parenting and Adoption Support Services : Our services include parenting classes and services for divorced/separated parents, family reunification for families impacted by adoption, comprehensive support for Georgia's adoptive/foster families.
Job Description
The Georgia Center for Resources and Support (GACRS) Administrative Assistant is to carry out day-to-day organizational tasks facilitating efficient communication within the department and/or the entire office.
PRINCIPAL ACCOUNTABILITIES :
The Administrative Assistant is required to perform the following tasks:
- Responsible for Intake via phone calls from families; responsibilities include assessing caller’s needs, directing the caller to the most appropriate resource, obtaining demographic information, and posting caller information into the GACRS database.
- Develop tests for On-Demand Trainings to be listed on the website with the trainings.
- If requested develop the Kenny A Report every 6 months to submit for review to the program manager and send to Georgia Division of Family & Children Services (DFCS).
- Develop the annual DFCS Federal Report and submit it to the program manager for review then send it to DFCS.
- Input GACRS Monthly data and documentation received from GACRS staff, maintaining accurate statistical data and status reports at all times.
- Enter Intake data into the data management system as the point of entry for the GACRS program.
- Provide service for book requests from the Lending Library. Responsibilities include ensuring books are available, logging book send to data; mailing book; tracking returns and sending late notices for overdue books.
- Maintaining and being responsible for the GACRS Petty Cash funds; submitting fund usage to the program manager and accounting monthly.
- Hosting when required the GACRS table during conferences or other events.
- Responsible for GACRS phone calls and taking messages for staff.
- Maintaining the program calendar.
- Maintaining the program database and filing system so it is up to date and organized.
- Purchasing office supplies; sorting and delivering all mail.
- Participating in training that support knowledge and awareness of programs and other services within the agency.
- Provide coverage for the front desk as needed upon request.
- Other duties as assigned.
CORE COMPETENCIES:
- Accountability – employee follows through on assignments, completes all required tasks and behaves with honesty and integrity.
- Communication skills -employee can communicate effectively with coworkers, is a good listener, can explain their point of view, and conveys a positive and helpful way of making suggestions or giving feedback.
- Flexibility – employee shows a willingness to adjust the work or priorities when a task is changed thereby committing to the outcome and program deliverables.
- Initiative – employee contributes innovative thinking and commitment to the task and will when required agree to work extra hours.
- Stress management – employee maintains a healthy work/life balance to keep stress levels down and stay productive and focused.
- Teamwork - employee’s demonstrated ability to work well with others conveys commitment to the agency and the program.
Qualifications
- Required
qualifications
include a minimum of a bachelor’s degree. - Experience in office management.
- Experience in computer technology; skilled at using Word, Excel, PowerPoint, and other Microsoft products.
- Above average oral and written communication skills.
- Should be a self-starter; willing to learn about different aspects of GACRS services.
- Capable of functioning as a positive team player with the GACRS team and agency personnel.
- Ability to respond appropriately to the cultural differences among the agency's staff and service population.
Additional Information
WORKING CONDITIONS:
Normal well-lit cubicle office environment where there is little to no physical discomfort due to temperature, dust, noise, and the like. May be required to meet with staff throughout the facility and in remote offices.
EEO Statement:
It is the policy of Families First not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Families First to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Families First is an Equal Opportunity Employer dedicated to Affirmative Action and Workforce Diversity.
Families First participates in E-Verify.
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