Location
Dover, NH | United States
Job description
We are seeking a highly skilled and experienced Manager to oversee department operations at our Ford and Toyota dealership. The ideal candidate will have previous management experience in a manager role and familiarity with Ford vehicles. This individual will be responsible for ensuring excellent customer service, efficient workflow management, and the overall success of the department. The department we are hiring for will be disclosed upon contact.
Key Responsibilities:
Team Management:
- Lead and supervise a team
- Set performance goals, provide regular feedback, and conduct performance evaluations.
- Foster a positive and productive work environment, promoting teamwork and professional development.
Customer Service:
- Ensure exceptional customer satisfaction by maintaining high service standards.
- Address customer concerns and inquiries promptly, ensuring effective resolution.
- Establish and maintain strong customer relationships, aiming for repeat business and positive referrals.
Workflow and Operations:
- Oversee the daily operations of the department
- Monitor processes to maximize efficiency, minimize downtime, and meet customer commitments.
- Implement and enforce policies, procedures, and safety protocols.
Quality Assurance:
- Uphold the highest standards of quality
- Stay updated with Ford and Toyota information and requirements
Financial Performance:
- Develop and execute strategies to achieve departmental financial objectives.
- Monitor revenues, expenses, and profitability, making necessary adjustments as needed.
Reporting and Documentation:
- Maintain accurate records
- Generate reports on key performance indicators, departmental metrics, and financial results.
- Provide regular updates to dealership management regarding department performance and opportunities for improvement.
Qualifications:
- Previous experience in a manager position
- Strong knowledge of automotive processes
- Familiarity with Ford vehicles is a plus.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Outstanding customer service skills, with a customer-centric approach.
- Strong organizational and time management abilities.
- Proficient in computer systems and dealership management software.
- Demonstrated problem-solving and decision-making capabilities.
- Understanding of financial principles and experience in managing budgets.
- Exceptional communication skills, both verbal and written.
Joining our dealership as a Manager offers an exciting opportunity to lead a dynamic team and contribute to the success of our service department. If you have the required experience and skills, we encourage you to apply and become a valued member of our organization.
Our family operated dealership offers the right candidate a stable work environment with great benefits. The Automotive Manager will receive a generous compensation package in addition to the being a part of a dynamic leadership team.
Benefits:
- Salary plus incentive.
- Medical, Dental, Vision, and Life Insurance
- Retirement (401k) Plan with employer match
- Positive Environment and Excellent Team Members
- High Employee Retention Rate
We are an equal opportunity employer and prohibit discrimination/harassment without
regard to race, color, religion, age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression, or any other characteristic
protected by federal, state or local laws.
Job tags
Salary
