Front Desk Agent

Location

Philadelphia, PA | United States

Job description

Job Title:  Front Desk Agent

Reports to:  Front Desk Manager

Department:  The Inn

Location:  The Union League of Philadelphia (140 S Broad St, Philadelphia, PA 19102)

Description:

The Front Desk Agent is upbeat, personable, and hospitable. Responsible for checking guests in and out of their hotel room, verifying identification and payment and be able to answer all questions regarding the Inn, the Union League, and any specific questions regarding their accommodations. This person must be detailed orientated, pleasant, honest, and friendly. They should be able to address and handle all guest requests and problems while adhering to all policies, procedures, and standards of The Union league.

Responsibilities:

• Review Arrivals list each date
• Perform all check-in/check-out tasks
• Manage online and phone reservations
• Greet and welcome guests upon their arrival
• Post correct and accurate charges
• Respond to guest complaints in a timely and professional manner
• Upsell rooms when appropriate
• Be knowledgeable about the Inn and the League itself
• Communicate with other departments effectively

Skills and Requirements:

• High school diploma or equivalent
• Customer Service experience
• Well-groomed, professional appearance
• Outstanding written and verbal communication skills
• The ability to work independently and multi-task
• Desire and willingness to work as a team and within other departments
• Personal maturity, sound judgement, motivation, and integrity
• Timing Flexible
• Team player

Compensation:

• Fair wages and safe working environment
• Employee meals
• Energetic, multi-faceted, team-oriented work atmosphere
• Exposure to a national market
• Opportunities of promotion from within
• Educational funding for employees and Scholarship opportunities for employee children and grandchildren
• Uniforms (for uniformed employees)
• Two weeks' vacation after one year (for full-time employees)
• 401K retirement plan with employer match of up to 6% once required hours are met (for full-time and part-time employees)
• Choice of three Blue Cross health plan products (for full-time employees)
• Dental insurance (for full-time employees)
• Employer paid life insurance and disability program (for full-time employees)

Job tags

Salary