Homeless services and operations specialist
Location
Hillsboro, OR | United States
Job description
The Department of Housing Services is looking for a H omeless Services Invoice and Operations Specialist to join our team! This position will join the Business Operations Branch in our growing Homeless Services Division. The Invoice and Operations Specialist will be responsible for working collaboratively with our Housing Finance and program staff members to support the timely processing of invoices for homeless services contracts with community-based organizations. This position will also support additional operational tasks of the division including budget-related tasks, reporting, policy and procedure development, and contracting projects as needed.
This is a hybrid eligible position, with the option of working remotely two to three days a week. The Homeless Services Division works collaboratively across departments, with partner public agencies, and community-based organizations to design, implement, and oversee dynamic services addressing homelessness and creating housing stability across the County. Our expanding programs fund outreach, shelter, housing placement and retention services, along with permanent supportive housing for more than 3,000 people every year. The work is guided by our commitments to advance equity through outcomes and quality of service in this system of care, and our workplaces are committed to fostering a diversity of perspectives and inclusion for all. Join this dynamic workplace and contribute to the health and well-being of your community as an effective steward of data and program evaluation to support our programs and investments working to end homelessness.
The
ideal candidate has : - Familiarity with the administration of social services contracts, particularly contracts held with a public funder.
- Experience managing payment and billing of social services contracts.
- Knowledge of principles and practices regarding invoice review and processing, particularly in the context of public administration.
- Ability to plan, coordinate, prioritize, and implement various projects while managing multiple timelines and various project stakeholders.
- Experience preparing effective, concise, and complete reports on various operational topics in a manner that effectively communicates complex information to a broad range of stakeholders.
- Proficiency in computer systems and applications, such as Microsoft 365 (Word, Excel, Power Point).
- A strong understanding of Equity, Diversity and Inclusion (EDI) and how to center these principles in all elements of public service work.
- Ability to be collaborative and build and maintain strong partnerships with community-based organizations and internal staff.
- Strong interpersonal, written and oral communication, and project management skills.
Primary duties for the H omeless Services Invoice and Operations Specialist will include:
1. Revise, develop, and implement policies and procedures that support the effective administration of Homeless Services contracts and invoicing.
2. Assist community-based organizations and Homeless Services staff in resolving issues and questions regarding invoices and supporting documentation.
3. Work collaboratively with finance and business operations staff to develop technical training and resource materials to support the timely and accurate submission and processing of invoices.
4. Create and implement a communication plan to effectively relay pertinent invoice and contract information to community-based partners and internal staff. Provide technical information and guidance as needed.
5. Produce routine reports on topics including invoice processing time, supplier payments, and invoice submissions. Conduct reporting on other operational topics as assigned.
6. Provide direct invoice process support as needed including reviewing supporting documentation, assisting with quality checks, and reconciling billing calculations.
7. Gather feedback from internal staff and community-based partners to gauge the effectiveness of the invoice process and other operations workflows and inform quality improvement efforts.
8. Coordinate with Homeless Services staff across the division to inform evaluation and reporting structures that appropriately measure the effectiveness of operational processes and activities.
9. Attend internal and external meetings necessary for division and organizational obligations. Represent operational activities and work in meetings with diverse stakeholders.
10. Assist in creating a positive and supportive work environment; enforces a safe workplace; establishes a culture of teamwork and communication; creates a workplace that promotes the organizational values of workplace diversity, equity, and inclusion; and actively promotes an environment respectful of living and working in a multicultural society.
H omeless Services Invoice and Operations Specialist is a working title. The position is classified as a Program Specialist. To see a complete listing of job duties under this classification, please click here . Education and Experience:
- An Associate's Degree in a social service, business administration, or related field; AND
- One (1) year of work experience in program administration, development, evaluation, or coordination, and /or contract administration; OR
- Three (3) years of work experience in program administration, development, evaluation, and/or contract administration.
Additional Licenses, Certificates, Physical Abilities and Specialty Requirements:
- Must pass a background check.
Washington County is committed to using a Merit-based System in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities.
Our commitment to you: Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.
Selection Process: 1. Apply today! Instead of submitting a resume, we ask that you complete and submit an online application, which will be used to screen for minimum qualifications (MQs) and to determine starting pay in accordance with the provision of the Oregon Equal Pay Law.
2. Week of March 3, 2024: A minimum qualification evaluation of training and experience of submitted application packets will be performed by Human Resources.
3. Week of March 4, 2024: A Subject Matter Expert (SME) Panel will perform an evaluation of experience and training taken from your employment application materials including responses to the supplemental questionnaire. This may take up to two weeks.
4. Our goal is to schedule oral panel interviews with candidates that successfully passed the SME evaluation step as soon as possible.
Please note: candidates that are successful in the evaluation process may have their applications referred for additional vacancies in the same classification, or job family. Veterans' Preference If you are a Veteran and would like to be considered for a Veterans' preference for this recruitment, please review instructions using this link: Veterans' Preference Points .
Accommodation under the Americans with Disabilities Act
Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or e-mail:
[email protected] at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.
Status of Your Application You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. If you "opt out" or "unsubscribe" of email notification from notices in NEOGOV it will impact our ability to communicate with you about job postings.
Questions (?) Regarding This Recruitment Gregory Garabedian, Talent Acquisition Business Partner
[email protected]
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