Hyatt
Location
Durham, NC | United States
Job description
JOB SCOPE:
Dynamic bartender will be responsible for preparation and service of quality beverages for customers, cashiering functions, and general inventory control, and bar/storage area cleanliness. Role will have assigned shifts in multiple outlets within the hotel.
JOB FUNCTIONS:
Supplying Tasks (30%)
· Requisition of supplies to maintain par stock
· Stock up the shelves, coolers, and counter area for the service period
· Ensure proper storage of all service items
· Replenish all service items: paper items, general supplies, beverage, food and stewarding supplies
· Ensure that soda and beer service is constantly replenished during shift
· Report to the manager on duty any equipment shortage or problems
· Load and unload dishwasher with glassware, maintain dishwasher cleanliness
· Fill the ice bins
· Retrieve food from kitchen when needed
· Label and date all bar items (juices, syrups, fruit, open wines, etc.)
· Maintain a clean and organized workspace to ensure that others can locate resources or products as needed
Service Tasks (45%)
· Greet patrons proactively and with a smile
· Maintain knowledge of food and beverage offerings in order to make appropriate recommendations
· Prepare quality, made-to-order cocktails and other beverages
· Ensure area is maintained – equipment and service are to have inviting, welcoming facility
· Clean and reset bar tables for service
· Rotate floor shifts amongst all bar team members, step in as support for other team members when needed
· Break down and set up bar area with all bar supplies according to opening and closing checklists
· Prepare mise-en-place daily, each in accordance to the recipes and the direction provided
· Ensure sufficient mise-en-place of station for a successful shift
· Ensure proper food and beverage presentation by following set standards at all times
· Workstation must be maintained clean at all times
· Ensure sanitary measures are complied with at all times during preparation of all items
· Take orders from the guests at the bar and record them on checks
· Prepare all beverage and food orders for guests
· Maintain bar area, to be wiped down and cleaned
· Follows health, safety and sanitation guidelines for all products
· Prepares recipe batches according to house specs
· Communicate any 86’d items to managers and servers
· Clean all glassware
· Bus tables, as needed
· Adhere to Unscripted/Hyatt serving standards and policies
· Other duties as assigned by Supervisor
Banking Tasks (20%)
· Pick up cash bank at the beginning of every shift, acquire change from accounting as needed
· Ring up the checks and post all checks in MICROS
· Account for any promotional, spill, void, or comp items in the POS system; manage waste
· Verifies guest room numbers before closing the checks and before the guest leaves
· Verifies mode of payment and receives clearance on credit card purchases before closing the check
· Prepare and close the bill (check) for guests
· Close bar and run appropriate reports
· Balance cash receipts at the end of shift and prepare the recap sheets
· Drop off cash bank at the end of each shift at the safety box by the front office
Training (5%)
· Assists with new employee training by positively reinforcing successful performance and coaching as needed
· Attends training sessions, staff meetings, or other meetings as scheduled
QUALIFICATIONS:
Essential:
· Passion for hospitality
· Professional bartending skills (craft cocktail knowledge, ingredient preparation)
· Food and beverage operations knowledge
· Exceptional customer service and teamwork skills
· Knowledge of classic and modern mixed drinks, garnishes and glassware
· Knowledge about alcohol beverages
· Knowledge of computerized register, preferably MICROS, and terminal
· A positive and pleasant personality, patience
· Fluent in English
· Ability to compute basic math functions; blind drop on drawer required
Knowledge, Skills, and Abilities:
· LANGUAGE SKILLS : Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors
· Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
Physical Abilities
· Able to lift, push, pull, and carry in excess of 50 pounds
· Able to stand for a long period of time
· Able to go up and down stairs regularly
Self-Efficacy
· Maintains calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable guest environment
· Ability to understand and carry out oral and/or written instructions and request clarification where needed
· Anticipates customer and outlet needs by constantly evaluating environment and customers for clues
· Maintains regular and consistent attendance and punctuality
Group Process & Team Building
· Ability to develop and maintain effective working relationships with others
· Strong interpersonal skills
· Communicates information to Supervisor so that the team can respond as necessary to create a welcoming guest environment
Service Orientation
· Provides quality beverages and food products consistently for all customers by adhering to all recipe standards
· Fluency in English
Job tags
Salary
