Location
Washington DC | United States
Job description
Primary Function
Responsible for the administration and supervision of all branch activities within established policies and guidelines and the provision of superior member service.
Major Duties and Responsibilities
- Recruits, directs, trains, and develops the branch and, if applicable, call center personnel.
- Determines that all credit union policies are being followed and initiates corrective action as needed.
- Reviews operational problems with staff and other department personnel for solutions or modifications to operations.
- Serves as member service and/or call center representative.
- Addresses member inquiries, assisting and/or directing staff as necessary.
- Controls branch security and appearance.
- Cooperates with lending management in coordination and implementation of loan policy for branches.
- Cooperates with collection efforts as necessary.
- Recommends and develops innovative programs/services in which the credit union should participate.
- Ensures the balance of cash, general ledger, and daily reconciliation sheets daily.
- Resolves account problems and provides information to members.
- Maintains liaison between branch operations and the administrative office.
- Cross-sells credit union products and services.
- Represents the credit union in a courteous and professional manner. Provides prompt, efficient, and accurate service to members. Maintains member confidentiality.
- Performs other duties as assigned.
Skills, Knowledge, and Experience
Degree in business, accounting or related field, or equivalent, and a minimum of five years experience in the lending or member services area of a credit union or financial institution. Ability to make decisions and supervise subordinates effectively.
This position description is not a complete statement of all duties and responsibilities comprising your position. It contains only the facts necessary to evaluate your position on a fair basis.
Job Posted by ApplicantPro
Job tags
Salary
$66.5k - $75k
