TEKsystems
Location
Tempe, AZ | United States
Job description
Description:
Customer Support Advocate ( CSA ) is the principle operational point of contact for the testing network staff, clients, and testing candidates in need of support for all exam platforms. CSAs are responsible for determining when an escalation is necessary and will determine the correct escalation path based on the issue(s). The CSA uses strong problem-solving skills, combined with excellent communication and support skills to maintain high levels of customer satisfaction. CSA’s track issues through Salesforce while also documenting troubleshooting solutions for use in a knowledgebase for common support needs.
Skills:
chat support, chat software, Customer service, Customer support, Help desk, Help desk support, Troubleshooting, Customer service oriented, Call center, Technical support
Top Skills Details:
chat support,chat software,Customer service,Customer support,Help desk,Help desk support,Troubleshooting
Additional Skills & Qualifications:
Chat Support Chat Tech Support
Experience Level:
Intermediate Level
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job tags
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