Location
Boca Raton, FL | United States
Job description
About Eleven Recruiting
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
Our client is seeking a Helpdesk Level 3 to join their team!
MUST HAVE: Microsoft Powershell Experience!!!
Responsibilities:
- Initial point of contact for customers seeking technical assistance on-site and remotely.
- Perform troubleshooting steps, for both on-site customers and those in remote offices.
- Build out and deploy Windows PCs and notebooks.
- Installation and maintenance of hardware and software.
- Printer and Copier maintenance.
- Assist with resolving a wide range of IT issues, including networking, and applications.
- Installation and/or relocation of IT equipment, including PCs, Monitors, Printers, Copiers, and server room equipment. (Heavy lifting of IT/Computer Equipment Required)
- Able to maintain records, document, and manage tickets through Help Desk ticketing system.
Qualifications:
- 5+ years of customer support/help desk experience.
- Powershell experience.
- Experience with Azure AD.
- Experience with high-level executive support.
- Knowledge and experience with Windows 10.
- Knowledge and experience with Microsoft Office 365.
- Knowledge and experience with Active Directory and group policies.
- Knowledge and experience with iPhones.
- Knowledge and experience with VDI.
- Experience with detailed documentation and ticketing.
- Ability to work independently and communicate clearly.
- Must possess strong troubleshooting skills.
- Ability to prioritize and handle multiple projects simultaneously.
- Willingness to learn new systems and skills.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Outstanding customer service skills and time management skills.
- Effective communication skills, both written and verbal.
- Displays a high level of enthusiasm for work, professional conduct, and ethics, works well in a team environment, and presents themselves professionally.
- AA, BS/BA in IT, CS, or related fields, or Relevant experience and Industry Certifications.
$75,000 to $90,000
\#LI-MC1
Workplace type: Hybrid
Location: Los Angeles, CA
Seniority Level: Mid-Senior
Employment Type: Full Time
Job tags
Salary
