Legal Support Administrator I
Location
United, PA | United States
Job description
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit .
Responsibilities: - Provide exceptional service with all interactions with our merchants, sales partners, staff, and outside resources.
- Actively monitor assigned accounts as well as provide timely updates and reporting.
- Field incoming calls, email, and tickets.
- Excellent judgment skills to be able to assist and help address the following concerns:
- Any/all interactions with merchant's attorney, notating account, responding to emails, and reminding the team of upcoming deadlines.
- Assist with the creation of various litigation documents.
- Conduct legal research, when necessary, with guidance from Legal Department.
Qualifications: - Self-starter that requires little supervision to perform daily job functions.
- Must have capacity to maintain professionalism while deescalating even the most complex of issues.
- Must be capable of assisting with developing new policies and procedures.
- Must be able to work in a team environment.
- Must be able to organize, track, and maintain a multitude of issues at any given time.
- Exceptional communication skills.
- High level of dedication to becoming an expert in all of Shift4's products and services.
- Bilingual is a plus; however, is not necessary.
- Must be flexible with your shift if deemed necessary to address a situation outside of EST.
- Must be able to work efficiently in a fast-paced environment and meet deadlines with quick turnaround times.
- Exceptional organizational and communication skills are necessary for this position.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job tags
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