Technical Support Engineer
Location
Lehi, UT | United States
Job description
Technical Support Engineer
6+ Months W2 Contract
Lehi, UT (Hybrid)
Benefits Youll Love:
- NextDeavor offers health, vision and dental benefits for contract employees.
- Youll be eligible to receive Paid Sick Leave (Amount varies per state).
- Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavors conversion rate is approximately 70%!)
Heres how youll make an impact on the team: - Direct responsibility over support of top accounts for Adobe Experience Platform.
- Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues.
- Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues.
- Develop and execute software tests to identify software problems and their causes.
- Understand the customer's use cases, goals, objectives, architecture, and business requirements for Adobe Experience Platform.
- Evaluate data structures and configurations for data integration and validation.
- Document customer interactions in multiple case management systems.
- Document product knowledge, both internal and customer-facing.
Heres what youll need to be successful in this role: - Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field and/or three (3) years of experience in a Computer Systems Analyst position with knowledge of APIs; Databases and SQL; Cloud Technology; ETL and Data Transformation; and SaaS solutions.
- Proven Ability to Triage Complex Issues and Drive To Resolution:
- Thinks "out of the box" to creatively resolve advanced development problems(for instance, code changes or optimization in product or customization/extension). Collaborating with Product and Engineering ensuring Customer Success. Able to prioritize Job Requirements and work closely with customer ensuring "Customer Satisfaction"
- Strong Technical Knowledge of Web and Data Platform Technologies:
- HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.
- Excellent Communication Skills - both Written & Verbal:
- Ability to explain complex issues and resolutions to both technical and business audiences in a clear manner. Good communication over the phone and in chat environments (like Slack). Concise and professional written communication for technical updates.
- Passionate About New Technologies:
- Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a key to succeeding in Platform Support.
- Knack for Troubleshooting:
- Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible. Establishing one's own test environment is a strong indicator for success in this area.
- Real Time CDP (RTCDP)/ Adobe Experience Platform (AEP) is a huge plus.
Pay Range: $35.00 - $39.43/hour
Ready to make your mark? Take the leap and apply directly here: <> your application is in good hands.
Job tags
Salary
