Location
Quincy, MA | United States
Job description
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
Hours: 8:30am - 5:00pm
About the role:
The Customer Service Representative II will process and respond to customer orders and inquiries. Process medical device orders, track shipments, handle product information requests, and respond to and resolve hospital emergencies for Boston Scientific Corporation products.
Your Responsibilities will include:
- Receive, process, and confirm customer medical device orders for all Boston Scientific Divisions received from customers via fax or telephone. Triage incoming faxes and handle as appropriate (e.g., enter orders, forward faxes to other departments as appropriate, delete junk faxes, etc.) Input order information into SAP order entry system. Provide substitute alternatives and availability dates for backordered products. Acknowledge order and provide pertinent text to customer via SAP. Perform duties while meeting expectation set for the availability metrics and accuracy metrics. Perform all duties within the Job Specific SOP requirements.
- Track shipments for customers. Contact the Freight carrier or utilize the Internet to obtain delivery information and provide either verbal or hard copy delivery receipt information. Work closely with the Distribution department to provide detailed information on short shipments or lost shipments. Handle emergency situations for customers.
- Call within the corporation including distribution, marketing, sales management and other departments to obtain answers and solutions to customer requests. Handle product information requests (latex content, MRI compatibility, price lists, product catalogues, etc.). Performs other duties as required. Other miscellaneous projects and reports as assigned.
Required Qualifications:
- 2 Year with High School degree/diploma, or an equivalent combination of education/work experience
- Previous customer service experience
- Ability to work as part of a team.
- Ability to work remotely as needed.
- Reliable, with high integrity and strong work ethic
- Excellent communication and organizational skills
- Strong attention to detail
- Ability to keep a positive attitude in a fast-paced environment.
- Service Cloud Knowledge a plus
- Knowledge of SAP and Microsoft Office tools a plus
Preferred Qualifications:
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