Assistant Branch Manager-Westland Branch

Location

Westland, MI | United States

Job description

Are you ready for a career that will provide you with a good work-life balance, a great family atmosphere, paid time off, and paid holidays? Do you enjoy interacting with community members, building trusted relationships, and assisting them with their financial needs? Here at Zeal Credit Union, we offer the ability to do just that, and much more.

About Zeal Credit Union:

At Zeal Credit Union, we are passionate about our members, and we work hard every day to help them achieve their financial goals. Working at Zeal isn't just a job or a career; working at Zeal is a calling. So, what does it take to work at Zeal Credit Union? It takes Character, Empathy and Passion. These aren't just words to us; they are the core elements of our brand and the principles that guide everything we do.

The Opportunity:

Zeal Credit Union is seeking an Assistant Branch Manager to work in the Westland Branch. We are seeking someone who has a pleasant and professional demeanor and possesses the ability to communicate well verbally and in writing. This individual should enjoy working with the public using a courteous and professional approach. Zeal is looking for someone who is dependable and has strong organization, planning, analytical, leadership, research and resolution, and sales skills.

As an Assistant Branch Manager you will:

Essential Functions:

• Assist members directly with their financial needs and offers members only products and services that will improve the member's financial lives.
• Supervise the activities of the branch staff by assigning work, answering questions, solving problems, helping with complex transactions, handing sensitive member problems, explaining and enforcing policies and procedures to both staff and members.
• Ensure that staff is trained in all phases of job including identifying member solutions to improving their financial lives to ensure quality service to members.
• Evaluate the job performance of branch staff to ensure quality of work and service to members.
• Maintain a highly motivated and well-trained staff, maintaining effective employee relations.
• Identify strengths and weaknesses of staff and provide the resources to strengthen skills.
• Ensure vault, ATM and cash drawer levels conform to approved limits.
• Responsible for adequately maintaining and safely securing all currency, coin and negotiable instruments in branch.
• Ensure daily balancing of transactions and cash.
• Conduct all monthly audits as directed and required.
• Ensure that the Branch image is favorable by providing a clean and pleasant environment for members both inside and outside of the branch.
• Monitor branch operations and branch internal and external appearance to ensure consistency and professionalism. Appearance and operations include, but are not limited to, policies such as Dress Code and Branch Facilities as well as actions expected.
• Conduct administrative duties by maintaining adequate levels of cash, supplies and maintaining equipment.
• Conduct member service functions in accordance with policies and procedures.
• Utilizes sales and service skills to coach and lead employees in cross-selling products and services.
• Regular onsite attendance.
• Support and recommend the hiring of qualified applicants.
• Assist staff or members in solving complex account problems.
• Manage/supervise branch subordinates - overall direction, coordination, and evaluation of these staff.
• Carry out all supervisory responsibilities including training, planning, assigning, and directing work, review of performance and disciplinary action.

Additional Functions

• Administer the Branch Management Development Program and manage the branch participants.
• Finalize Saturday work schedule which includes scheduling Saturday workers for day off in same work week.
• Attend business functions during and after hours to increase visibility in the community.
• Order cash for the Branch - including cash that is stored in vault, ATM and teller drawers.
• Perform all other tasks and duties as assigned.

Job Qualifications

• Preferably 2-3 years of experience with branch profitability, planning, sales goals, coaching and development in the industry of retail, hospitality, or in a financial institution such as a bank or credit union would be preferred.
• At least 1 year related experience in the customer service field.
• At least 1 year experience in a management/supervisory role.
• Knowledge of Credit Union products, services, policies and procedures is a plus.
• Strong interpersonal, communication, organizational, customer service skills and attention to detail.
• Leads and develops team members, peers, and self through reflection, observation, coaching, and accountability.
• Knowledge and/or training, and compliance with laws and regulations pertaining to BSA/AML/OFAC is a plus.
• Professional appearance and courteous demeanor
• Demonstrated ability to follow company policies, guidelines and procedures
• High School diploma or G.E.D equivalent
• Perform all other tasks and duties as assigned

We respect your time, so we've made the application short and sweet!

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.

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