Keyphase, Inc.
Location
Irving, TX | United States
Job description
Job Title: ServiceNow Administrator
on-site interview
Location: Irvin, TX
Duration: Long term
Job Description:
We are seeking a skilled and experienced ServiceNow Administrator to join our dynamic team. As a ServiceNow Administrator, you will be responsible for the overall administration, configuration, and maintenance of our ServiceNow platform. You will play a crucial role in ensuring the platform meets the needs of our organization and helps streamline our processes.
Responsibilities:
- Administer and maintain the ServiceNow platform, ensuring its availability, performance, and security.
- Configure and customize ServiceNow modules based on business requirements.
- Manage user accounts, roles, and permissions within the platform.
- Collaborate with stakeholders to understand incident and problem management processes and configure ServiceNow accordingly.
- Monitor incident and problem tickets, ensuring timely resolution and adherence to SLAs.
- Continuously improve incident and problem management processes based on feedback and analysis.
- Implement and maintain change management processes within ServiceNow.
- Coordinate with various teams to assess change requests, schedule changes, and minimize disruptions.
- Ensure proper documentation and communication of all changes.
- Develop and maintain the service catalog in ServiceNow, including service offerings, request forms, and workflows.
- Work with stakeholders to gather requirements for new catalog items and enhancements.
- Regularly review and optimize the service catalog for usability and efficiency.
- Create and maintain reports and dashboards to provide insights into ServiceNow usage, performance, and trends.
- Analyze data to identify areas for improvement and optimize processes.
- Provide regular updates and recommendations to management based on analytical findings.
- Configure and manage integrations between ServiceNow and other systems to enable seamless data exchange.
- Develop and maintain automation workflows to streamline repetitive tasks and improve efficiency.
- Troubleshoot integration and automation issues as they arise.
- Provide training and support to end-users on ServiceNow functionality and best practices.
- Create and maintain documentation, including user guides, process flows, and system configurations.
- Keep abreast of new ServiceNow features and functionalities and assess their potential impact on the organization.
Qualifications:
- Bachelor s degree in computer science, Information Technology, or related field.
- Certified ServiceNow Administrator preferred.
- Proven experience in ServiceNow administration, configuration, and customization.
- Strong understanding of IT service management processes (ITIL) and best practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Experience with scripting languages (JavaScript, PowerShell, etc.) is a plus.
Report this jobJob tags
Salary
