Location
Mansfield, MA | United States
Job description
Changing lives. Building Careers.
Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.
This role supports maintenance and continuous improvement of the Complaint System, ensuring compliance with regulations and internal site and global procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Primary responsibilities are to:
- Ensure that all complaint investigations are performed, documented, and managed in a timely and efficient manner in accordance with all applicable internal procedures.
- Escalate relevant information on product complaints to appropriate management as necessary.
- Assess, process and close complaints in accordance with associated complaint handling procedures and Customer Quality expectations.
- Maintain and organize complaint product retention program at the investigation site in accordance with internal procedures and applicable regulatory requirements.
- Author and conduct technical complaint evaluations and investigations.
- Review quality and manufacturing records, including DHRs, NCs, CAPAs, complaint records, failure analysis data and reports, and risk documentation as part of the overall complaint investigation process.
- Perform or assist in failure analysis/product testing, including robust root cause analysis using appropriate technical skills, structured problem-solving methods, etc.
- Review complaint evaluations and investigations, including failure analysis.
- Follow Quality Management System procedures, work instructions, and other processes related to areas of responsibility.
- Support and participate in Internal and External Audits as required.
- Ensure compliance with ISO 13485, MDD, 21 CFR 820, GMP, and other applicable regulations and standards related to area of responsibility.
- Support post-market surveillance (PMS) activities as required.
- Perform other quality systems related duties as directed by Supervisor.
Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.
This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices:
EEO Is the Law
|
EOE including Disability/Protected Veterans
Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the
ADA
. If you have difficulty using our online system due to a disability and need an accommodation, please email us at
[email protected] or call us at 855-936-2666.
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