Sundance Mountain Resort
Location
Provo, UT | United States
Job description
Job Title: ZipTour Operator Level I
Department: Mountain Operations
Reports To: ZipTour Manager
Rate of Pay: $16.50 per hour
Shift: Full-time & Part-time, Seasonal positions
Variable shifts 9:00am - 7:00pm, Must be available weekends and holidays
SUMMARY
Provide a safe, informative, and memorable ZipTour experience for guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Comfortably work at variable ZipTour span heights.
Effectively communicate with both adults and children in group and individual settings.
Handle stressful situations calmly and effectively.
Handle multiple tasks and be creative and motivated.
Exhibit high level of attention to detail to ensure safety and overall positive guest experience.
Complete daily opening and closing procedures of ZipTour course.
Genuinely meet, engage, and establish rapport with each guest to ensure a transformational experience.
Ensure the safety and wellbeing of guests throughout each tour by following safety standards.
Clearly communicate safety instructions to each participant.
Assist with weigh-in, waivers, and harness distribution.
Fit participants with correct harness and helmets, supervising the appropriate use of all safety equipment.
Demonstrate how to carry gear and wear safety harness.
Conduct pre-tour safety orientation for each tour group.
Review safety precautions at each platform and answer any guest questions or concerns.
Mount trolleys to the track cable for each rider.
Passionately educate guests about the history of Sundance, geology, flora, and fauna.
Share the Sundance story of land preservation and environmental commitment as the occasion arises.
Perform essential safety checks for each guest prior to riding ZipTour spans.
Assist with the landing of each participant, ensuring their safety on every approach.
Ride ZipTour to next landing point demonstrating proper zipping techniques.
Attend required meetings and trainings.
Complete required site-specific safety training course offered by the company.
Assist with course maintenance efforts.
Conduct and document complete inspections of all course components and gear.
Inspect all lines for safety.
Inspect each platform for safety, cleanliness, and supplies (water, first aid, etc.).
Inspect harnesses, pulleys, carabineers, and helmets for integrity and cleanliness.
Check brake pad to ensure wear is within the acceptable range and lanyard assemblies are not twisted or tangled.
Responsible for gear safety and maintenance, including but not limited to washing, cleaning, sanitizing, and preparing equipment.
Safely perform course rescues to the Sundance standard.
Support the on-mountain recycling program.
Exhibit excellent interpersonal, verbal, and written communication skills.
Demonstrate awareness of weather conditions and safety parameters for operation, and communicate conditions to the necessary leadership.
Understands and utilizes all Personal Protective Equipment (PPE), and cultivates a positive culture around PPE usage .
Be aware of weather conditions and elements to ensure a safe environment for self and guests.
Winter Operations include the following: De-ice cables & clear pathways and platforms of snow.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be flexible to meet business demands, work well under pressure, meet deadlines and manage time appropriately.
Work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be a positive ambassador of Sundance inside and outside of work.
ENVIRONMENTAL COMMITMENT
Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.
DRESS CODE
Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.
In order to best promote a positive, professional image that meets Sundance guest's expectations, managers and supervisors are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard.
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Wear nametags at all times while on duty.
Must wear designated uniforms at all times.
Dress weather appropriate for conditions.
Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Skirts not allowed.
Shorts may not be shorter than 2" above knee.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Sleeveless shirts are permitted for females.
Bare midriffs are prohibited.
Close toed, non-slip footwear for your department is required.
Flip flops and sandals are prohibited in all areas.
If your department allows t-shirts, they must be in good condition and have appropriate Sundance logos.
If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.
Accommodations
Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.
DISCLAIMER
This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Previous zipline operating experience preferred, but not required.
CERTIFICATIONS, LICENSES, REGISTRATIONS
No certifications are required.
TECHNICAL/COMPUTER SKILLS
Use of a 2-way radio is frequently required.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk use hands to finger, handle, or feel, reach with hands and arms, climb or balance and talk, or hear. The employee is occasionally required to sit, stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Based on ZipTour Rider Requirements, ZipTour Operators must meet the following standards to ride the ZipTour:
Measure between 48" and 82" tall.
Weigh between 50 and 260 pounds.
Must not be pregnant.
No history of neck, back or spine injuries.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and extreme outside weather conditions (high heat in Summer, cold, icy, snowy conditions in Winter). The employee is frequently exposed to high, precarious places and vibration. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
OTHER QUALIFICATIONS
Must be 18 years of age or older
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