Office Specialist - Water

Location

Lincoln, NE | United States

Job description

Office Specialist - Water Location Lincoln, NE (Downtown area) :

Job Posting Information

Hours: Full time, M - F, 7:30 a.m. - 4:00 p.m.

This position is located at Lincoln Water System Shop 2021 N 27th St. Lincoln, NE Job Posting Information Lincoln Water System is one of 11 divisions in the City of Lincoln Transportation and Utilities (LTU) Department. The LTU team provides transit, transportation, and utilities services year-round to the citizens of Lincoln. Nearly 600 team members make up LTU. We fuel the importance of building relationships within our divisions and department and with our community partners. We value our team's forward-thinking attitude and pride ourselves on good stewardship of our environment. We celebrate our individual strengths that in turn take our teams to new levels of accomplishment. We commit ourselves to offering additional training opportunities and a variety of paths for professional job growth. Our teammates enjoy benefits that include, but are not limited to, a retirement match, paid vacation, holidays, sick leave, and health, dental, and vision plans. Join the largest department at the City of Lincoln today. We are excited to enhance our community's quality of life together. This position is responsible for complex and specialized administrative and operations support for Lincoln Transportation and Utilities - Lincoln Water System.

Nature of Work/Examples of Work Performed

• Work involves processing work order events using multiple databases.
• Composing and editing a variety of customer correspondence with accuracy and professionalism.
• Creating and maintaining various program information using spreadsheets, electronic filing systems and other databases.
• Answers routine inquiries about, procedures, policies, function and services of departments; assists visitors and callers by referring them to appropriate sources of information; determine whether a request is within the jurisdiction of the department concerned and uses discretion in giving information to the public.
• Assist plumbers/contractors with water service-related requests, communications with field staff; answering phones; and scheduling appointments.
• Perform related work as required.

Desirable Knowledge, Abilities & Skills/Desirable Training & Experience

• Considerable knowledge and skills of modern office practices, procedures, and equipment.
• Telephone procedures and etiquette.
• Computer applications such as word processing, spreadsheet and/or database
• Customer services principles, including the handling of irate and distressed people;
• Basic office practices and procedures, including filing systems, financial record keeping, reference sources.
• Communicate effectively and deal tactfully and courteously with the public, technical, and professional personnel;
• Prioritize to meet deadlines;
• Perform variety of clerical work involving independent judgement
• Follow and understand oral and written instructions;
• Use a keyboard with moderate speed and a high level of accuracy;
• Ability to maintain complex and difficult clerical and statistical records and to prepare detailed reports from such records.
• Ability to establish and maintain effective working relationships with other employees.

Minimum Qualifications/Necessary Special Requirements

Graduation from high school or equivalent supplemented by coursework in business practices and two years of experience in complex clerical work; or any equivalent combination of training and experience that provides the desirable knowledge, abilities, and skills.

We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees' professional and personal lives. The following benefits are available for this position:

• Pay increases are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance.

• We encourage a healthy work-life balance by offering 10 days of vacation leave, over 12 days of sick leave, 11 paid holidays, and 2 personal convenience days annually that you begin accruing upon hire.

• All medical, dental, and vision benefits for you and your family begin the first of the month following hire, no need to wait!

• 30 days of Paid Parental Leave

• Employee Assistance Programs offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching.

• 5 days of Funeral and Bereavement Leave

• $71,000 of Life Insurance

• $1,213 of Tuition Reimbursement

• 401(a) Retirement Plan . If you make a 7% contribution, the City will contribute 9%

• Employer provided Post Employment Health Plan for eligible medical expenses for after you leave City employment.

• Optional benefits include:
  • Medical and/or Dependent Care Flexible Spending Accounts
  • Allstate Voluntary Plans
  • Supplemental Term Life
  • Deferred Compensation Plans

Job tags

Salary