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Location

San Bernardino, CA | United States

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Job description

Graduate Student Services Professional (Student Services Professional II), JHBC Business Graduate Program
California State University, San Bernardino

Job No: 535814
Work type: Staff
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Temporary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled) Job Summary:

Under general supervision, the primary purpose of the Jack H. Brown College (JHBC) Graduate Student Services Professional is to represent, market, recruit for, and grow the MBA Traditional, Executive and Online Executive Programs and other JHBC graduate programs. The recruiter must present a polished and professional image; this position represents the university to internal and external constituents.

Duties and responsibilities:

Recruitment:

• Communicate and respond to inquiries from potential MBA and other graduate students in a timely fashion to increase the number of students enrolling in JHBC graduate programs.

• Attend recruiting events, such as grad fairs, conferences, benefits fairs, etc. to promote the MBA and other JHBC graduate programs.

• Communicate the benefits of the MBA Traditional, Executive and Online Executive Programs, as well as other graduate programs in the JHBC, to potential applicants and other audiences.

• Plan and perform presentations, including CSUSB classroom visits.

• Assist with preparing recruiting materials for print, social media and websites.

• Host virtual biweekly information sessions that may involve basic interviewing and counseling techniques.

• Build community partnerships by researching and contacting various community organizations and services including, but not limited to, colleges and universities, employment agencies, recruiters, media, and internet sites.

• Create and maintain relationships and rapport with community and university partners. Provide organization information, opportunities, and benefits to community partners.

• Collaborate with the Graduate Admissions, Center for International Studies & Programs (CISP) Admissions, College of Extended & Global Education (CEGE), Veterans Success Center, Alumni Affairs and various other university offices as needed to increase recruitment results.

• In partnership with the MBA and other graduate program directors, develop metrics and goals for program student recruitment.

• Support JHBC graduate directors and Dean in developing and executing an annual graduate student recruitment plan.

• Generate student surveys and analyze results to determine MBA and other graduate business market trends.
  Admissions:

• Provide weekly updates to director and coordinator partners on current applicant status and admissions data.

• Maintain familiarity with domestic and international admission requirements.

• Maintain the coordination of applicant files and supplemental application materials, including GMAT/GRE, resume, statement of purpose and letters of recommendation.

• Review applicant records, in determination of final admission decision in coordination with department approver.

• Interview and counsel student applicants to the MBA and other graduate programs as appropriate, assisting in determination of applicant qualifications.

• Review each completed application and provide guidance on applicant qualifications to admissions review panel.

• Communicate admissions decisions to applicants.

• Maintain records of applicant acceptances and denials.

• Coordinate information related to applicant appeals.
  Student Engagement:
  Student Ambassadors:

• Monitor, coordinate and provide recommendations to Graduate Student Ambassador Program.

• Vetting, mentoring and counseling 10+ Graduate students at one time.

• Offer opportunities to improve their professional qualities and engage them in networking opportunities.

• Advise and provide guidance for best practices in future academic and professional goals.

• Track program engagement and offer suggestions and plans for continued program improvement.

• Compile and track student participation for reporting purposes and end of year recognition.
  Graduate Service Learning:

• Collaborate with Graduate Alumni, current students, faculty and other partners across campus to coordinate and arrange engagement in Graduate service learning experiences.

• Plan and present at information sessions related to the Graduate service team.
  Graduate Alumni Speaker Series:

• Prepare programming connecting graduate students and alumni.

• Offer counseling and guidance related to zoom, speaking, and presentation qualities for alumni.
  Graduate Career Path Series:

• Prepare career-focused programming for JHBC graduate students.
  Perform other classification-related duties as assigned.
  Minimum Qualifications:
  Education:
  
  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
  Experience:
  
  • Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.
  Required Qualifications:
  Knowledge and Abilities:
  
  • Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
  • General knowledge of research and interview techniques; and of the principles of individual and group behavior.
  • Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
  Compensation and Benefits:
  Anticipated Hiring Range: $5,166 - $6,000 per month
  Classification Salary Range: $4,610 - $6,556 per month
  The salary offered will take into account internal equity and experience among other factors.
  The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .
  Position Information:
  Full-time Exempt Temporary (up to one year with the possibility of further renewal)
  Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.
  Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
  The application deadline is: February 16, 2024
  As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
  California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
  Conditions of Employment
  Background Check
  Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
  Mandated Reporter
  The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  I-9
  CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at .
  Statement of Commitment to Diversity
  In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
  California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit
  Closing Statement:
  Reasonable Accommodation
  We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at [email protected] .
  Smoking
  CSUSB is a smoke and tobacco-free campus. See policy at .
  Clery Act
  In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at:
  To view full description and to apply, visit:
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About California State University, San Bernardino

California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.

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