Marketing Program Manager - CXC Revamp

Location

Pleasanton, CA | United States

Job description

Responsibilities:

We are looking for a seasoned Program Manager to join the Marketing Project Management Office.  Reporting to the Senior Manager of Marketing Project Management, the Senior Marketing PM will program manage the revamp of Workday’s Customer Experience Center.  Utilizing best-in-class program management practices, you will coordinate activities between multiple creative, technology, and real estate projects (without directly managing them).  The ideal candidate will have experience with B2B Marketing design & content creation work, on-site and virtual customer events, and facilities management (new construction or tenant improvements).  This is an individual contributor role and must be capable of influencing without authority at all levels of the organization (project team members and executives alike).

• Serve as main point of contact for internal program stakeholders, design agency, vendors, internal & external project managers to create a frictionless flow of program information between all parties
• Plan and coordinate the delivery of this complex, cross-functional program; partnering very closely with internal & external project managers to develop coordinated schedules and manage risks & issues to minimize impacts to scope, budget, and timeline
• Track program budget
• Synthesize project information across all workstreams to clearly communicate project strategy, progress updates, and risks/issues across multiple teams within the organization and at all levels within the org (from individual contributors to executive leadership)
• Establish credibility with your partners and project team members so you can manage, motivate and hold accountable project leads and team members in a matrixed organization
• Collaborate globally to influence key partners on project scope/vision, solutions, budget, and schedule
• Design and implement program governance
• Proactively build strong, trusted working relationships with project leads, functional leaders and business partners (e.g., Corporate Strategy, Sales, Finance, Procurement, Legal, Business Technology) to drive alignment and optimize project operations
• Facilitate regular program team and sponsorship level meetings to remove roadblocks and accelerate decisions
• Employ problem solving and analytical skills to risk management and issue resolution activities, identifying root cause(s), aligning partners on solutions & risk mitigation plans
• Continually evaluate existing processes and procedures and drive improvements and be a driving force for change when needed
• Develop strong executive, peer and stakeholder relationships, maintaining effective communication channels
• Directly project manage creative deliverables in support of the re-launch of the Customer Experience Center’s physical space and overall program experience (including video content)

Basic Qualifications:

• 10+ years of confirmed experience leading complex, transformational programs, bringing together the technology, production, process and people changes needed to deliver the program’s business value
• Your portfolio of project experiences would ideally include a mix of:
  • Large scale in-person and virtual events
  • Marketing content design & production, including knowledge of video production
  • Business technology implementations
  • Facilities / physical space improvements 
    • Familiarity with the construction processes, including design, permits, schedules, RFI process, and build
    • Ability to read and understand construction drawings and specifications a plus, but not required
    • High level understanding of estimating and budgeting for construction projects
    • Experience with spend management and contract management software a plus, but not required
• Proven track record of successfully managing expectations & priorities across many different stakeholder groups that span marketing, finance, technology, sales, and real estate teams in a global organization; Demonstrated ability to cut through the masses and identify key decision-makers 
• Detail-oriented while also maintaining focus on the larger business objectives
• Possess a curious nature that drives you to connect dots and solve problems in creative ways
• Self-starter with the ability to work through ambiguity and who thrives in fast-paced, multi-faceted environments 
• Exceptional communication skills - an active listener, able to convey complex ideas in a clear & concise manner both verbally and in writing to executive leadership, able to develop a multi-faceted communication plan identifying the various audiences that require program information and the right level of detail to be shared with each audience
• Possess a high EQ - able to lead through influence, build strong cross-functional partnerships,, maintain a calm & collaborative environment for the project team, communicate with empathy, and handle conflict effectively
• Comfortable with change, skilled at assessing an organization’s change tolerance and developing effective change management strategies
• Strong budget management and project financial forecasting skills
• Solid command of project lifecycle and project management methodologies (PMI framework, agile/scrum, etc…)
• Expertise with a full suite of project management tools for scheduling, budgeting & forecasting, status reporting 
• Bachelor's degree required
• MBA or other advanced degrees or certifications a plus
• Project Management Professional (PMP) certification a plus

This is the pay range that Magnit reasonably expects to pay for this position: $62.07/hour-$83.00/hour

Benefits: Medical, Dental, Vision, 401K 

Job tags

Salary

$62 per hour