Leave Administration Functional Specialist | Rutgers University
Location
New Brunswick, NJ | United States
Job description
Position Summary:
Rutgers, The State University of New Jersey, is seeking a Leave Administration Functional Specialist for the University Human Resources – OneSource Faculty and Staff Resource Center. This position is responsible for consistently delivering best in class OneSource Leave Administration related transaction services to support Rutgers. Their prime responsibility is to deploy specialized, in-depth knowledge to resolve faculty, staff and retiree inquiries related to Leave Administration.
Among the key duties of this position are the following:
- Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers.
- Identifies and incorporates leading practices and innovative approaches and tools for service delivery into OneSource operations.
- Supports the development of OneSource policies and procedures, ensuring that they promote leading practices and comply with relevant laws and regulations.
- Supports adoption of OneSource knowledge management and self-service capabilities.
- Provides prompt assistance to customers for Leave Administration transactions while appropriately tracking and documenting inquires within OneSource's case management system.
- Initiates and resolves staff leaves.
- Manages employee return from leave through coordination with Departments and HR.
- Manages disabilities and any family related leaves.
- Informs updates of OneSource's knowledge management solution to ensure latest information is included from a Leave Administration perspective.
- Identifies process improvement opportunities across end-to-end OneSource Leave Administration processes, and supports process and technology driven business process reengineering initiatives.
- Ensures Leave Administration transactional services are being delivered in a consistent and efficient manner.
- Collaborates and liaisons with Leave Administration Specialists, HCM Specialists and Customer Service Representatives to increase issue resolution efficiencies within the OneSource; serve as the approver for sensitive transactions.
- Supports recruiting, training, and employee development activities to support the OneSource call center.
- Creates, fosters and maintains a collaborative, innovative and customer-focused team culture.
- Supports employee engagement and development initiatives for OneSource employees to enhance job satisfaction and morale.
Minimum Education and Experience:
- Bachelor's Degree in a related field from an accredited college or university, and/or an equivalent combination of education and experience in leave administration.
City: New Brunswick
State: NJ
Posting Number: 24ST0279
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.
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