Location
Birmingham, AL | United States
Job description
Job Summary:
Responsible for providing quality customer service, Data Entry, taxpayer call center support through phones, email, and correspondence for our local, business license and sales and use tax online systems.
Duties and Responsibilities: Heavy in bound and out bound phone calls, processing forms and monies, provide online support for taxpayers, ability to speak clear and concise, correspondence through email support. Ability to complete tasks by deadline and with little supervision. Additional responsibilities are assigned as deemed necessary on a weekly/daily basis.
Education and Experience: Minimum 1-2 years in an office environment with heavy inbound/outbound phone experience. Minimum 3 years customer service experience. Proficient in MS Word, Excel, and Outlook. Knowledge of Alabama, California, Louisiana, Georgia, Texas Business Tax requirements helpful.
Knowledge, Skills and Abilities: Strong interpersonal skills and ability to speak effectively with customers and employees.
Must have 10 key strokes of 10,000+. Ability to proofread correspondence, detect and correct errors, read, and interpret city/county tax ordinances. Ability to prepare routine correspondence and replies for signature with minimal guidance. Ability to perform basic math computations using online, desk top calculator, or creating calculations in spreadsheets. Ability to satisfactorily resolve routine situations based on supervisor’s guidance or written or verbal instructions.
Work Environment: - The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer
Physical Demands: - Must be able to remain in a stationary position for most of the day
- Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
- This position needs to occasionally move about inside the office
- The person in this position frequently communicates via telephone
Avenu Summary: Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.
Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
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