Quality Improvement Specialist

Location

Norfolk, MA | United States

Job description

As a Quality Improvement Specialist, you will play a crucial role in collaborating with management teams and quality leadership to identify improvement opportunities and develop projects aimed at enhancing operational efficiency and product/service quality. Your responsibilities will also encompass the management of customer and internal quality audits, ensuring compliance with established standards, and devising and implementing improvement plans to drive continuous quality enhancement across the organization. In this role, your problem-solving skills will be instrumental in fostering a culture of quality excellence.

• Bachelor’s degree required. 

Experience:

• 3+ years of relevant experience. 
• Correctional Healthcare or Mental Health experience preferred. 

Licenses/Certifications:

• Certification or education in Lean Six Sigma or other Quality Management System preferred.

Responsibilities:

• Ideate and maintain a pipeline of business improvement projects, overseeing their execution and assisting cross-functional teams in enhancing patient care, safety, efficiency, and customer service. 
• Engage directly with various teams, facilitate data-driven insights, and drive necessary business changes while building and maintaining a robust data pipeline for analysis. 
• Design and manage a system for data, analysis, and project solutions, enabling performance status reporting and effective communication of findings to stakeholders and senior management. 
• Conduct quality review audits, maintain regulatory compliance documentation, and provide training on lean tools and methodologies to drive process improvement. 
• Foster a culture of continuous improvement and customer focus by establishing and measuring business metrics and Key Performance Indicators (KPIs) to track and evaluate improvement initiatives. 

Experience patient-centered healthcare in a safe, supportive and career growth oriented environment.We are a public healthcare company caring for under-served patients in correctional settings, psychiatric hospitals and residential treatment facilities. Our journey begins with a belief in compassionate care and the way to succeed is by helping our people grow and succeed in their careers.

Job tags

Salary

$75k - $90k