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Location

Worcester, MA | United States

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Job description

Randstad is actively hiring multiple Administrative Coordinator to join their Commercial Lines Customer Service Center team on a temp-to-perm contract, located at their main office in Worcester, MA. Apply today!! Requirements

• Typically have 2 or more years of related experience in the areas of Customer Service.
• Preferred working knowledge of Commercial Rating and Agency Customer Service.
• Proficiency in operating and interpreting proprietary software programs.
• Possesses the knowledge to access all applicable online resources.
• Demonstrated professional telephone etiquette.
• Demonstrated ability to work well within a team environment.

For faster consideration, please email your resume to [email protected]


salary: $20 - $20.01 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School



Responsibilities

• Handles incoming calls from Agents and Customers regarding moderate to complex billing questions, reinstatement requests, system trouble shooting, password resets, and status inquiries.
• Assists in the documentation of activities using agency management techniques, procedures, and systems. Reviews data for completeness and gathers missing information.
• After an acclimation period, Helpdesk Associates are expected to meet a Productivity goal. This includes handling a combined average of 45 incoming calls and emails per day.
• In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured.
• Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc.
• All our calls are recorded for Quality purposes, Quality is reviewed monthly.
• Helpdesk Associates have an Average Handle time goal following acclimation.
• This measures the time it takes to handle incoming calls and processing work within a specified handle time.

Skills * computer skills

• Active Listening
• Telephone Etiquette

Qualifications * Years of experience: 3 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).


Applications accepted on ongoing basis until filled.

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