Field Services Technician I - Contract
FOCUS Employment Solutions, LLC
Location
Ann Arbor, MI | United States
Job description
Qualifications :
Required :
- Associate degree or higher
- 1+ years of experience in ANY of the following :
Overview :
The Field Services Technician I position provides primary support for end-user devices and network hardware to our client providers and staff. The role involves performing user support, maintenance, training, installation, and project coordination to support assigned systems. The position requires on-site support for our client administration and practices.
Key Responsibilities :
- Researches, evaluates, installs, configures, and troubleshoots all hardware peripherals.
- Defines and takes proactive steps necessary to avoid problems and minimize or eliminate system downtime.
- Troubleshoots local practice network, systems, and applications to identify and correct malfunctions.
- Works closely with the service desk team and leadership regarding hardware and network support
- Installs new software as directed.
- Moves IT equipment as needed and ensures that all information delivered to offices.
- Adheres to pre-defined SLAs and Service Desk Metrics
- Works with IT Leadership and our Client Compliance Officer on HIPAA compliance
- Provides off-hours support on a rotating basis (on-call)
- Prioritizes telephone, email, and service desk inquiries, as well as determines when to escalate.
- Communicates effectively with our client personnel to ensure coordinated efforts regarding system changes.
- Performs other duties as assigned.
Schedule and Shift Details :
- Full-time, 40 hours per week, In Office position
Job tags
Salary
