Location
Fargo, ND | United States
Job description
If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!
Reporting to the State Grants Manager, the Health Navigator will establish and maintain strong working relationships between the resettlement agency and refugee support services' s multidisciplinary team and a wide range of health partners to ensure effective health service provisions. It will guide the case managers and community connectors to remove barriers to ensure the client's long-term independence and access to preventive care, primary care, and any needed specialty care. It is responsible for ensuring that refugees and other Office of Refugee Resettlement (ORR) eligible populations complete mandatory medical screenings and have appropriate access to health services.
Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.
Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:
- medical, dental, and vision available on the first day of employment,
- professional development, tuition reimbursement,
- generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
- 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
- company 403(b) contribution of 3%, an additional 7% match which vests immediately,
- Family Building benefits for reproductive procedures, adoption/foster care assistance, and
- an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!
At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.
DUTIES
- Conduct outreach, engage in public speaking, and ensure those seeking support are connected to services.
- Serve as a main point of contact between contracted refugee health screening providers, other health providers, and Global Refuge, as well as the primary liaison between Global Refuge and the State Refugee Health Coordinator.
- Review medical documents of serious medical condition cases and coordinate with case managers/community connectors to ensure clients with high medical needs receive timely and appropriate health services.
- Apprise State Refugee Health Coordinator of clients with serious medical condition cases, and health issues, and prepare action plans.
- Coordinate refugee medical screening for serious medical need cases, working in collaboration with case managers/community connectors and refugee health partners to complete medical screening within 30-90 days of arrival or eligibility.
- Provide guidance to the case manager/community connector when appropriate to ensure timely provision and coordination of post-screening appointments and medical services, particularly for those with serious health conditions.
- Remove barriers to help clients establish a medical home whenever possible.
- Collaborate with the NDHHS-funded Refugee Support Service Programs to fulfill the scope of the health service provisions established by the State.
- Facilitate timely communication among state, medical providers, and resettlement agency staff to support the provision of needed services for those with serious medical conditions.
- Oversee delivery of health-related community cultural orientation, design and deliver pre-and-post assessments, and provide written and visual information on health topics.
- Remove barriers to help case managers/community connectors arrange transportation as needed to complete refugee medical screening and follow-up medical appointments.
- Provide guidance on Health care coverage plans.
- Conduct outreach to potential new providers to ensure adequate support for clients. Maintain an up-to-date list of community health resources.
- Work collaboratively with refugee medical screening partners, refugee health partners, and the State Refugee Health Coordinator to troubleshoot other barriers that inhibit refugees' access to health services and systems.
- Participate in ad hoc calls or meetings facilitated by the State Refugee Health Coordinator and Office of Refugee Services.
- Ensure the provision of gender equity services.
- Submit written reports as required.
- Deliver services in accordance with program guidelines.
- Ensure that ORR-eligible populations are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
- Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
- Other duties as assigned.
QUALIFICATIONS
- Bachelor's degree in Social Work, Public Health, or behavioral/ human services field or two years of experience providing case management and/or social services preferred.
- Experience working with refugees, immigrants, or limited English speakers, is highly preferred.
- Fluency in one of the key languages used by client populations is a plus (includes but is not limited to Arabic, Dari, Farsi, French, and Swahili).
- Proficient in the use of MS Word, MS Access, MS Excel, and database programs.
- Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
- Ability to work as a team member and independently, with a high level of self-motivation.
- Exceptional interpersonal skills, including keen listening ability and relationship building.
- Must have reliable transportation, a clean driving record, and valid insurance and be able to travel locally as required.
- Cross-cultural or international experience preferred.
- Deep commitment to Global Refugee's core values and ability to model those values in relationships with colleagues and partners.
Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.
We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.
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