Innovive
Location
San Diego, CA | United States
Job description
Innovive, a high-growth manufacturing company serving the Biomedical Research community is looking for a motivated and hard-working individual to build their career as a Customer Service Representative at our San Diego Headquarters. You would be part of a small team of Customer Service Representatives who support each other to provide the highest level of service to the customer. This position requires strong organizational and logistical skills and the ability to multitask on multiple levels. We have a casual office environment and value hard work. The efforts of our incredible team members bring continued growth year after year.
Position Responsibilities:
Take incoming calls from customers and process purchase orders
Work with in house teams to coordinate deliveries at customer sites
Process sample requests
Data entry and filing
Respond to general and customer-specific e-mails, including customer complaints and issues
Run credit reports
Establish new customer accounts
Provide support to the sales team as needed
Create various customer reports as needed
Generate quotes
Follow up with customers in a timely manner
Qualifications and Skills:
Highly motivated, confident, energetic, with a positive attitude
Proven ability to multitask, prioritize and manage time effectively while keeping strong attention to detail
Strong written and verbal communication skills - proper grammar in emails, friendly professional demeanor on the phone, along with great listening ability
Patient and able to handle complaints, even when handling difficult situations
Analytical, ability and eagerness to solve problems
Exceptional work ethic, willing and driven to succeed
A self-starter
A team player
A high degree of honesty and integrity
Education & Experience Requirements:
Associates Degree -- ideally in a business-related field or commensurate industry experience
Computer literate and proficient with Microsoft Office (Netsuite experience preferred but not required)
5+ yrs experience in customer service utilizing CRM technology
Demonstrated experience supporting top key accounts in all aspects
Knowledge and experience with basic accounting
Knowledge of transportation and logistics processes - experience with international shipping a plus
Location: San Diego, CA
Compensation: $26-29/hr
Employment Type: Full-Time, Non-Exempt
Benefits Offered: We provide Paid Time Off, Paid Holidays, Medical, Dental, Vision, Life Insurance, 401k with Company match, EAP, employee discounts and a casual work environment with excellent career growth opportunities.
Why Innovive? We serve the global laboratory research market with products and services that allow research facilities to dedicate more of their efforts towards scientific discovery than was previously possible. Our patented system empowers the husbandry industry, freeing up capital funding, space, time, labor, utilities, and other valuable resources. At Innovive we are committed to providing the highest quality products and services to our customers, backed by an unparalleled level of customer service while integrating sustainable practices into everything we do.Job tags
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