Location
Chicago, IL | United States
Job description
About HUB
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Why Choose HUB?
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development _._ Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you: are seeking a progressive work environment at a rapidly growing organization
have a desire to help others protect their future
have an entrepreneurial spirit and are challenged by the opportunity to grow the business
are focused on learning and development to enhance your industry knowledge and expertise
are a self-starter willing to invest time and energy to learn the technical aspects of our business
believe in integrity and building success by developing relationships with others
SUMMARY
This role requires an individual who is professional and who displays the drive, determination, and self-motivation to meet the needs of our Programs operations. Specifically, your mission will be to service and maintain existing accounts while uncovering opportunities for increasing business.
JOB RESPONSIBILITIES
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues
Process quotations and binders as needed
Be responsible for issuance of new business policies, endorsements, reinstatements and taking first reports of claims
Investigate and process refunds on overpayments
Maintain complete and accurate files and input necessary data on the company’s agency management system
May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures
Acts as liaison between clients and insurance carriers to gather underwriting information as requested..
Execute daily job responsibilities, including responding to voice mail, email and client inquiries in a timely manner
Maintain service standards as outlined in the procedure manual
Maintain confidentiality requirements regarding insurance coverage
Answer incoming service calls through a call center environment and be responsible for following through on service issues
Subject to performance evaluations based on KPIs and customer service metrics
QUALIFICATIONS
1+ years of experience working with Professional Liability coverages, Property/Casualty or Personal Lines
High School diploma or equivalent; AA and/or college degree preferred
Hold Illinois producer license appropriate to the position or secure within 90 days and meet bonding requirements
Superior customer service and problem solving skills
Excellent oral and written English communication skills
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
Ability to work in a positive team environment
Ability to work a regular, full-time work schedule at HUB’s facility and on some company holidays, overtime when needed
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at
EEOAA Policy
E-Verify Program
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[email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
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