Customer Service and Business Support Officer
Location
Waltham, MA | United States
Job description
To provide a professional proactive customer focussed service to the organisation and all customers both internal and external. The role will be working in one of the following areas:
Libraries and face to face customer service including Registrars.
Customer service including 24hour call handling and channel shift.
Business Support covering support to a range of services across the organisation.
Executive and Councilor Support and Weddings Meetings and Events services.
Quality assurance and system and service development
Experience of having worked in a fast paced, customer focused environment. Good knowledge and application of IT systems and software packages. Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service. Excellent levels of literacy and numeracy. Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others. Ability to deal diplomatically and confidentially with a wider range of customers both internally and externally. Ability to identify improvements to processes and systems (at a level appropriate to the role) and to share the recommendations with the wider team. High level of professionalism, care and integrity, ensuring a positive image of the organisation is always promoted. Strong time management skills. High level of flexibility, a positive attitude and ability to adapt to changes. Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements. Clear communication skills. Ability to build strong relationships. Goal-oriented focus with the customer in mind. Willingness to learn new skills, processes and systems as appropriate to the role.
Job tags
Salary
