VoIP Support Telecom Engineer
Location
Virginia | United States
Job description
Role: VoIP Support\Telecom Engineer - (L2)
Location: San Diego, CA (Onsite) Please make sure candidate is open to work onsite (5 days in a week)
Salary/Rate: $110k-$120k.
Who are we looking for?
- Telecom Project Engineer (3-5 years of relevant Experience)
- Experience with customer service, including experience working with executives.
- Someone capable working independently with some experience implementing large projects.
Technical Skills:
- Strong knowledge of telecommunications circuits and orders
- An understanding of network gear, switches, routers, firewalls
- Experience with cloud-based phone systems and technologies
- Strong knowledge on Inbound and Outbound architecture, call flow and call routing Well versed with E1, T1 and SIP technologies.
- Knowledge on vendor management to coordinate with telco service providers for provisioning and troubleshooting At least 3-5 years of relevant contact center solution related Engineering work experience. Should be aware of ITIL process. Network Certification with Qualification is a plus. Should have good communication skill.
Process Skills:
- Experience with organizing and keeping track of multiple deliverables.
- Capable of analyzing requirements and manage\troubleshoot as per project defined process.
- Independently managing the process and with complete ownership
Behavioral Skills:
- Resolve technical issues of projects and explore alternate designs.
- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
- Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
- Confidently communicate with C-Level/C-Suite stakeholders and ensure 100% customer satisfaction.
- Strong decision-making skills.
- Train and coach members of project groups to ensure effective knowledge management activity.
Qualification:
- Education qualification: B.Tech, BE. Tech or equivalent technical degree from a reputed college.
- CCNA or similar certification is an advantage.
Job tags
Salary
