Assistant Store Manager - Old Orchard

Location

Skokie, IL | United States

Job description

Our Brand :

J.Jill is a premier omnichannel retailer and nationally recognized women’s apparel brand committed to delighting customers with great wear-now product. The brand represents an easy, thoughtful and inspired style that reflects the confidence of remarkable women who live life with joy, passion and purpose. J.Jill offers a guiding customer experience through more than 280 stores nationwide and a robust e-commerce platform. J.Jill is headquartered outside Boston.

The Assistant Manager supports the Store Manager in maximizing store potential, achieving sales productivity goals and profitability as well as hiring, coaching and developing associates as selling and style advisors. Works closely with the Store Manager to carry out corporate policies and assist with ensuring excellent J.Jill visual merchandising and operational standards.  In the absence of the Store Manager and Co-Manager, the Assistant Manager acts in the capacity of the Manager on Duty.

Sales Generation and Performance

Provides leadership in achieving individual and store sales and productivity performance goals:

Review all store goals and results and assist with implementing actionable plans to improve store performance if necessary

Ability to forecast business and communicate appropriate goals to associates to drive results and hold teams accountable, while managing expenses

Assist with communicating store and individual goals to all associates in the store and use metrics to motivate associates to contribute their best efforts

Utilize the current store reports and tools to consistently and effectively coach and communicate goals and priorities to all associates

Identify and celebrate individual and team successes

Build customer loyalty by leading associates to create genuine connections with customers, assist with company sponsored outreach to acquire new customers and participate in local customer outreach opportunities to increase customer visit frequency

Work with customers to resolve merchandise and customer service issues timely and effectively, ensuring a positive customer experience and continued customer loyalty

Coaches Store Team

Promote a positive and energetic store atmosphere of teamwork as well as individual associate contribution:

Act as a role model for selling culture by delighting customers with service that is unique to their needs and helping customers build an entire wardrobe by providing guiding, helpful advice

Ensure an effective leader is scheduled and functioning in the role of sales leader on the sales floor at all times

Challenge individuals to learn and grow and try new skills and selling approaches and share successes with one another

Encourage store associates to try on new styles to enhance product knowledge

Encourage store associates to project J. Jill brand and style advisor image

Talent Management

Assist the Store Manager in identifying and recruiting talent to support J. Jill culture and brand goals and objectives, and assist with filling open positions in a timely manner

Conduct ongoing training and development of all associates on selling culture and techniques, policies and procedures, and operational and visual merchandising standards

Assist the Store Manager with evaluating associate performance and developing associate skills and knowledge through feedback and challenging assignments

Visual Merchandising

Assist with planning and executing floor set and ongoing re-merchandising of store

Ensure excellent visual standards are consistently maintained

Replenish the sales floor according to minimum product level standards

Operational Excellence

Assist with developing weekly store schedules to maximize coverage during peak selling time. Adjust schedules as needed to meet customer needs

Ensure daily use of current reports and tools to plan strategy of floor coverage and management of tasks

Participate in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization

Assist with protecting company assets and reduce merchandise shrink by overseeing internal, external and administrative inventory processes according to company procedures

Ensure compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect Company assets

Work with the Store Manager as needed on loss prevention investigations

2-4 years Women’s Specialty Retail experience required, 1+ years in a Store Management position preferred

Point of Sale and general office software technical experience

Experience in relevant Human Resource processes

Strong leadership qualities, training and team building skills

Excellent customer service skills with statistical track record in all areas of sales

Experience in recruiting and retaining a talented sales and support team      

Strong communication and analytical skills

Strong style, merchandising and wardrobing skills

At J.Jill, our success is guided by a culture that values the intrinsic art of creativity and the data science required to drive our future growth. We are collaborative and data-centric, with every associate focused on creating our customer’s unique experience and delivering results through our omnichannel business model. We embrace each other’s differences and unique perspectives and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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