---

---

Location

Oceanside, CA | United States

---

Job description

If you are a Supervisor/Team Lead, overseeing a team of Customer Service/Support individuals, working with a team supporting clients through telephone support and/or call-center oriented feedback, we have a role for you!

The customer service team leader, will be responsible for both the day to day direction of a small team of customer service reps, who are daily providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the customer service department, but also for hands on support on a case by case basis, on client billing/financial questions.

This role will be focused on leading teams who provide primarily phone and email support for the most part, resolving customer billing questions/inquiries, but also may deal with questions about shipping, delivery, and other issues that are non-technical in nature.

Essential Functions of the Customer Service team/group:
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customers service expectations.

What You Need for this Position

Those with at Least 3 years of team leadership/supervisor level experience leading a team of CSRs, along with the hands-on/direct experience as listed below:

- Customer Service/ Customer Support experience - ideally something in the 1-4 years' worth of experience is desired, supporting clients' billing/financial questions regarding their accounts, including the review, investigation, auditing and presentation of billing info.
- High school diploma or GED diploma,
- Phone Support - Call center and/or phone support experience is a big must have.
- Must have strong communication and documentation skill set - ability to follow-through and prioritize tasks on the fly.
- Order Entry - looking for someone that can input Change Requests, orders, etc.
- Customer Feedback - Must have the ability/experience to share updates with the client, even when the info is not what they want to hear.
- Quality Control/Quality Assurance
- Order/Return Processing experience a plus

TECHNICAL/IT Skills:
- Those with previous SAP experience will be given priority consideration
- Candidates SHOULD bring exposure and previous hands on experience with the Microsoft Office suite of tools.

We would like to find candidate that have a desire to land in a stable role, with growth options, as we are offering a good environment, an ability to move up and advance over time, and we are willing to train those that are committed to the career path.

So, if you are a Customer Service Team Supervisor, with the above listed profile of experience that includes hands on support expertise, and team leadership, please apply, email, get in touch with me today! I can be reached at [email protected]

Applicants must be authorized to work in the U.S.

Preferred Skills

Customer Service

Customer Support

Phone Support

Order Entry

Change Requests

Customer Feedback

Quality Control/Quality Assurance

Order/Return Processing

Team Supervisor/Leader

---

Job tags

---

---

Salary

$65k - $90k