Switchboard Operator (Part-Time)
Location
Mobile, AL | United States
Job description
Switchboard Operator (Part-Time) Location Mobile, AL (Llanfair area) :
SUMMARY OF JOB:
Ensures that all telephone calls are answered promptly and professionally and directs the calls to the correct departments. Sorts and distributes mail to Company departments.
DUTIES AND RESPONSIBILITIES:
- Receives incoming phone calls courteously and quickly and directs calls to the correct parties.
- Takes messages accurately and delivers them in a timely manner.
- Is responsible for sorting incoming mail, making sure that it is put in the correct box for each department.
- Pages physicians and nurses in an emergency, following established protocols.
- Reports telephone service problems to the appropriate authority.
- Closes out the switchboard at 5:00 p.m. and forwards correct on-call information to the answering service.
- Effective communication across diverse races, sexes, ages, and social classes requires a combination of empathy, respect, cultural awareness, and adaptability.
- Is responsible for knowing the work schedule, observing work hours and maintaining a good attendance record. (See attendance and punctuality requirements.)
- Attends in-service programs as directed.
- Establishes and maintains effective working relationships with fellow employees, supervisors, patients, customers and the public. Exemplifies the Company's Five Star Program.
- Follows all corporate and departmental policies and procedures and complies with the Employee Handbook.
- Performs other tasks as needed or directed.
The statements listed above describe the principal functions of the job and should not be considered as a detailed description of all the work requirements that are inherent in the position. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made for individuals who are able to perform the essential functions of the job.
DEGREE OF SUPERVISION:
Performs duties under direct and indirect supervision.
PERFORMANCE REQUIREMENTS:
- Accountability: Reports directly to the Supervisor of Appointment Scheduling.
- Education or Training: Must be a high school graduate or earned a GED.
- Knowledge and Experience: Requires at least two years of work experience in the operation of Executone IDS System or similar telephone system.
- Dexterity: Must have excellent manual dexterity in order to operate Executone IDS System equipment and fax machines.
- Accuracy: Must be able to retain detailed information on clinic operations, physicians, schedules and staff so that calls are directed efficiently and without error.
- Physical Activity: Physical activity involves listening, talking, looking, keying, grasping, reaching, carrying, bending, lifting and much sitting, resulting in sedentary work.
- Exertion Requirements: Sedentary - must be able to exert force up to 10 pounds of weight occasionally and a negligible amount of force frequently to lift, carry, push, pull or move objects. Must be able to walk, stand or sit to a significant degree depending on task requirements.
- Working Conditions: Works in an office setting, which is well lighted, ventilated and temperature regulated.
- Must be able to concentrate on work tasks amidst distractions, such as noise, conversations and foot traffic.
- Must be able to work in a confined area performing repetitive work for extended periods of time.
- Hazards or Risks: In office minimal.
- Worker Characteristics: Must have responsible, ethical and professional manner with the ability to listen, learn and organize.
- Must be able to exert self-control when verbally confronted in an angry or aggressive manner.
- Non-performance Requirements: Must have a valid driver's license or picture identification and a Social Security card or work permit.
Job Type: Part-time
Pay: $12.91 - $13.43 per hour
Expected hours: 20 per week
Benefits:
Schedule:
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Mobile, AL 36608: Relocate before starting work (Required)
Work Location: In person
Job tags
Salary
