ESA Web Content Administrator
Location
Greenwood Village, CO | United States
Job description
Job Type
Full-time
Description
Position: ESA Web Content Administrator
About ACE Scholarships ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K-12 private schools through partial scholarship support. Over the past 22 years, ACE has provided more than 80,000 scholarships worth over $212 million. This school year, ACE is serving approximately 14,000+ children in Arkansas, Colorado, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming, and is actively pursuing other expansion opportunities with the support of a national funding partner. For more information visit the ACE website at? .?
Our Mission is to provide children of lower-income families with scholarships to private schools in grades K-12, and to advocate for expanded school choice.
Our Values: ACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE's founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support.
Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback.
Innovation: We know ideas matter. We prefer the risks and rewards the come with creativity, to the certainty that attends stagnation.
Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful.
Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt.
Kindness: We value everyone on our team, respect differences and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others.
Our Founding Principles: 1. The American public education system is flawed
2. Free enterprise and democracy work
3. Parents know the best education environment for their kids
4. Private schools offer great value and have open seats
5. All people are created equal and deserve an equal chance to pursue the American Dream
Position Overview The ESA Web Content Administrator is responsible for supporting ACE's Educational Scholarship Account business through the creation and publishing of compelling and focused content that aligns with ACE's ESA brand strategy and addresses the needs and interests of various ESA stakeholder groups (families, schools, service providers, state government agencies, etc). The ESA Web Content Administrator will maintain content to ensure that the individual state ESA program websites and other written materials are functional, accurate and up to date.
Primary Job Roles and Responsibilities 1. Website & Customer Relationship Management (CRM) System Management - Responsible for making sure the site's user interface is easy to understand and efficient
- Develops, maintains and executes the process for receiving, scoping, approving, prioritizing, testing and pushing changes to the content and links within all ESA program websites
- Updates and maintains website content that includes links, blogs, articles, press releases, as well as product and company related information in multiple languages by using a Content Management System (CMS)
- Installs new content and edits existing HTML within CMS and Zendesk CRM platform
- Builds and leverages templates to quickly create new pages
- Gathers an inventory of web content, including text, images, PDFs and video files for publishing to the website using templates within the CMS
- Updating versions of various documents (SOPs, Program Compliance, general community updates, customer self-service articles etc.) and archiving historical records.
2. Collaboration with Marketing & Communications Team - Works with ACE's Marketing/Communications team to determine what information should be included, then writes and/or edits that content so it's clear and easy to read for all ESA program stakeholders
- Writes, proofreads, and edits content to fit the ESA brand strategy defined by ACE's Marketing/Communications team
- Develops and manages an editorial calendar to ensure timely content additions and updates
- Collaborates with marketing and design teams to ensure consistent brand messages across all channels.
- Create and refine technical information and other various materials for explaining products and services
- Collaborates with design, SEO, and development team members to produce comprehensive project plans that align with company vision
- Manage ESA marketing materials, paperwork and files, ensuring they are current and properly saved and stored .
3. Project Management & Generalized Organizational Support - Partner with ESA Executive State Program Directors to ensure delivery of services meets the requirements of the contracting State agencies and is 100% compliant with the governing State laws.
- Establish goals, deliverables, timelines, and tasks to execute programs and assignments.
- Works on multiple projects at once with varying priorities and deadlines
- Collaborate with ESA Service Delivery Director to develop new approaches for creating more precise and engaging knowledge base articles for the company.
- Function as an informed representative of the ESA Program
- Support VP of ESA Programs with identifying opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency.
- Produce written reports when required.
- Other duties as assigned.
Knowledge, Skills, and Experience Required Include: - Bachelors Degree or equivalent work experience
- Demonstrated knowledge of web technologies, content management systems, HTML and website administration best practices.
- Ability to utilize a wide variety of software, equipment and technologies to achieve the desired product.
- Experience with Wordpress CMS and/or Zendesk Guide a plus.
- Familiarity with Content Management systems and HTML/CSS, ability to administer content including copy, images, video embed, etc.
- Demonstrated knowledge of analytics tools, e.g., Google Analytics, Siteimprove.
- Experience working independently and collaboratively with information architects, copywriters, front-end developers and broad cross-functional teams.
- Solid technical background with an ability to address accessibility and compatibility issues.
- Strong problem-solving skills and independent self-direction coupled with an aptitude for team collaboration and open communication.
- Strong organizational skills and ability to manage multiple concurrent projects.
- Ability to work as a team player, demonstrate personal initiative and inspire colleagues.
- Ability to operate in a fast-paced environment with changing priorities.
- High-level of professionalism, integrity and commitment to quality
- Ability to work under pressure, organize work assignments, set priorities and meet deadlines.
- Excellent leadership, organizational, communication, and planning skills.
- Knowledge of and passion for school choice and ACE Scholarship's mission.
- Demonstrated careful attention to detail.
- Enthusiastic self-starter with the ability to identify problems and develop/implement solutions.
- Strong analytical and decision-making skills.
- Demonstrated critical and strategic thinking.
Measurements of Success - Mission-centered, strategic execution of the above job roles and responsibilities.
- Ability to work closely with members of the ACE staff, schools, parents, scholars, board members and other key stakeholders to achieve strategic objectives.
- Strong work ethic, cheerfulness and overall professionalism.
- Effective and constant communication to teammates, as well as with key stakeholders.
- Programmatic compliance with all internal policies and external laws related to our Educational Scholarship Account programs.
Other Skill Areas - Mission-Centered . Strong belief in ACE Scholarships' mission and values, and with a desire to serve and better the communities in which we operate.
- Results driven. Demonstrated ability to deliver results.
- Priority Setting. Spends time and the time of others on what's important; focuses on the critical and crucial; can quickly sense what will help or hinder the accomplishment of a goal.
- Interpersonal Skill. Is warm and easy to approach; builds constructive and effective relationships; uses tact and sensitivity to diffuse tense situations; has a style and charm that immediately puts others at ease.
- Innovation Management . Anticipates future scenarios and trends accurately; brings creative ideas to market through both formal and informal channels.
Location, travel and Reporting - The position will be based in Denver, CO with hybrid flexibility. Minimal travel. (
- Reports to the Vice President, ESA Programs
FLSA Status Exempt
Compensation Competitive annual salary of $75,000 - $95,000 and eligible for annual performance bonuses, plus benefit package, which includes but is not limited to:
- Medical Insurance (with generous employer contribution)
- Dental Insurance (with generous employer contribution)
- Vision Insurance
- Voluntary Life Insurance
- HSA, FSA, Limited FSA, and Dependent Care FSA pre-tax spending accounts
- Employee Assistance Program (EAP)
- Free, Employer-paid Short-term, Long-term, and AD&D insurance.
- 401(k) with 6% employer match with immediate vesting.
- Scholarships for employee's whose children are actively enrolled in a private school ($2,500/child, up to $5,000/year).
- Employer paid parking (if based in Denver)
- Onsite amenities include: gym, café, and building security (if based in Denver)
- In office coffee, snack bar, and walking treadmill (if based in Denver)
Salary Description
$75,000 - $95,000
Job tags
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