Location
Anchorage, AK | United States
Job description
Do you want to work in a fun, fast-paced environment where your IT knowledge, people skills, organizational ability, and attention to detail will be highly valued?
Would you like a flexible schedule working downtown near restaurants, shopping, and trails with free covered parking?
Are you interested in paid holidays , guaranteed health benefits , and earned paid vacation days , along with a wide range of other available discounts (gyms, computers, car rentals, etc.)?
Visit our website at to find out more about what we do!
**Classification Study Notice**
This position is currently undergoing review as a part of a job class study, and therefore, both the title and pay range assigned may be subject to change upon the completion of the study.
Mission and Culture The Department of Natural Resources’ (DNR) mission is to develop, conserve, and enhance natural resources for present and future Alaskans. The DNR IT Services team supports this mission by providing an outstanding service delivery support framework for the agency so that it can meet its mission goals and work initiatives across Alaska. Staff are supportive of one another, and we work towards collaborative and creative solutions to work challenges.
Core Responsibilities The DNR IT Services team is looking for innovative ways to deliver IT services to department staff. We are constantly evolving and learning new technologies that better reduce service complexities and make the team more efficient in its day-to-day operations. As a member of the service team, you will be expected to learn our support processes and organize them in such a way that you can meet DNR service goals and expectations.
This position is ideal for someone wanting to advance in their IT career. The successful candidate will work closely with IT managers, specialists, and technicians in developing a procedures knowledge base and troubleshooting a variety of issues that hone in on resolution processes. This position studies and practices the fundamentals of supporting microcomputers, enterprise cloud services, peripherals, and basic network design and installation. Good communication skills for translating technical jargon to non-technical users and contacts are a needed skill.
Fully proficient ability in providing technical support that includes installing and maintaining microcomputer systems and images, provisioning new equipment, troubleshooting and resolving PC hardware and software issues, installing and troubleshooting peripheral equipment, overseeing and assisting trainee technicians, and documenting/tracking resolutions through an online ticketing system. is required for this position.
Benefits of Joining Our Team Flexible schedules and some teleworking are available, and there are a lot of opportunities for training to help advance your professional development.
You will be joining an excellent team that cares about the work and services we provide for the department and the public. We strive to maintain a friendly and flexible work culture that believes in an appropriate work/life balance.
The Working Environment You Can Expect While some of the work can be performed via telework within the state of Alaska, many of the duties call for being present in the office. Our offices are located in Anchorage (Robert B. Atwood Building).
Who We Are Looking For To receive an interview, you need to demonstrate the following desired knowledge, skills, abilities, and experience
within your application profile :
- Experienced with modern PC (Desktop and Laptop) hardware support methods and troubleshooting.
- Experience supporting and troubleshooting MS Windows 10 and Windows 11 operating systems.
- Experience with end point management software (MECM, SCCM, Ivanti).
- Experience with microcomputer peripherals (printers, tablets, cell phones).
- Experience tracking tasks and projects utilizing a service desk ticketing software.
- Attention to detail while organizing and prioritizing tasks is essential to this position.
Minimum Qualifications
Any combination of education and/or experience that provides the applicant with competencies in
- Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
- Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
Equivalent to those typically gained by:
Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.
Special Note: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
Additional Required Information
**NOTE: PLEASE READ THE FOLLOWING CAREFULLY**
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY This recruitment is open to Alaska Residents only. Applicants
must meet Alaska Residency Requirements to be considered for employment at this time.
At the time of application , the applicant must attach as individual documents the following items (If unable to attach documents, please fax or email the contact listed below):
If selected for an interview , the applicant must provide the following:
- Three professional references.
Application Notice You can ONLY apply for this position through the Workplace Alaska website or a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply" page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.
Cover Letter A cover letter is required for this position. The cover letter should highlight your experience as it pertains to the knowledge, skills, abilities (KSAs), and competencies identified above in the job description section of this posting. Your cover letter will be used to determine which applicants will advance to the interview phase of the recruitment.
Please attach the cover letter to your application before submitting it online, or if you are unable to attach it to your application, fax or email it to the contact number provided below.
Education If post-secondary education is required to meet the minimum qualifications, you must fill out the Education section of the application. If you have not obtained a degree, please indicate the units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.
Special Instructions for Foreign Education Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.
Work Experience If using work experience not already documented in your application, also provide the employer’s name, job title, employment dates, and whether full or part-time. Applications will be reviewed to determine whether the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.
Note: Attaching a resume is not an alternative to filling out the application entirely. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Bargaining Unit If you are a
current state employee , please mark the union you are a member of at the time of application. Do not complete this question if you are
not a current state employee. Classification Study Notice This position is currently undergoing review as a part of the IT job class study, and therefore, both the title and the pay range assigned may be subject to change upon the completion of the study.
Driver’s License Requirement Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty.
EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Contact Information
Workplace Alaska Application Questions & Assistance
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to [email protected].
For applicant password assistance, please visit the reset password page.
For specific information about this position, please get in touch with the hiring manager at the following:
Name: Todd Johnson
Title: DNR IT Service Manager
Phone: 907-269-8831
Careers with the State of Alaska offer MANY benefits
The following information describes
typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits - Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatman's Union
- Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
- Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
- Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits - Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits - Personal leave with an accrual rate increase based on time served
- Eleven paid holidays a year
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