Location
New York, NY | United States
Job description
JDA TSG has an immediate opportunity for an IT Manager in the Greater New York City area. Position reports to the SVP Business Intelligence and will have at least 1 direct report.
Location : Remote (Greater New York City) ** on-site approx. 3-4 days monthly in our Manhattan Offices
Position Type : Full Time, Salaried, Exempt
Salary Range : $115,000 and $145,000 based on experience.
The Opportunity:
We are seeking an experienced IT Manager to lead technology initiatives while also contributing hands-on expertise. In this hybrid role, you ll manage direct reports and actively participate in technical projects. If you thrive in both leadership and technical execution, this position offers a unique blend of responsibilities, Technical Leadership, Team Management, Project Management and Stakeholder Communications.
Primary Accountabilities:
- Facilitates and oversees the technical support, ensuring effective and helpful support is provided to end users.
- Oversees and facilitates the installation, integration, and maintenance of IT systems, hardware, and software.
- Analyzes software and hardware needs for the organization.
- Ensures IT-related projects and tasks are completed within specifications, on time, and within budget.
- Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.
- Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organization s systems and operations.
- Coordinates and schedules large-scale software and hardware installations and integrations.
- Performs other duties as assigned.
As a manager/contributor, you will:
- Lead, coach, and develop a team of support specialists, this is a HANDS-ON position requiring deep technical acumen and experience managing direct reports
- Roll up your sleeves and actively contribute to technical projects. Whether it s troubleshooting network issues, optimizing server configurations, or coding scripts, you ll be hands-on.
- Stay abreast of industry trends, emerging technologies, and best practices.
- Evaluate and recommend software, hardware, and infrastructure solutions.
- Define and implement best practices, standards, and procedures for support solutions
- Manage and prioritize support requests, issues, and escalations
- Design and develop new support solutions, tools, and workflows
- Analyze and report on support performance, metrics, and feedback
- Collaborate with other teams and stakeholders to ensure alignment and integration of support solutions
- Troubleshoot and resolve technical and non-technical issues as needed
Experience:
- 5+ years working in IT management
- Managing direct reports while being a contributor in a support or customer service environment
- A troubleshooting mindset
- Curiosity to explore and learn new technologies and examples of recent technical exploring.
- Thorough understanding of technology, software, and hardware.
- Proficient with / able to quickly learn the software and applications used in the organization and the industry. Cloud based technologies including:
- Office 365 (administration/setup)
- Virtual Desktops (familiarity to technology capabilities)
- CRM Solutions (management customization of)
- Automation creation experience (Ex Power Automate and or PowerShell)
- Query language experience (Excel formulas, logic conditions)
- Project management, process improvement, and problem-solving skills
- Ability to work independently and as part of a team
- Knowledge of support tools, systems, and platforms
- Bachelor s degree in a relevant field or equivalent work experience
- Managing multiple priorities for different stakeholders/groups in a rapidly shifting environment
- Responding to and resolving issues, escalations, service requests etc, under strict SLA s
Education:
- Bachelor s degree in computer science or related field or comparable professional experience
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
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- Dice Id: 10453219
- Position Id: 8191143
Job tags
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