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Location

Overland Park, KS | United States

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Job description

Are you a hospitality professional with leadership skills who can help ensure our busy hotel guests have a memorable experience? Looking for the next step in your career as a hotel Front Desk Agent, with hopes to be a hotel Front Office Manager? You could be an excellent candidate for our next Guest Service Supervisor role. With the assistance and guidance of the Front Office Manager and Assistant General Manager, we need an enthusiastic person to help oversee our front office operations, including training/monitoring staff, as well as improving profitability through upselling and maintaining best processes at the front desk. You will also assist the hotel in responding to guest reviews, and guest customer feedback cases, and be there to assist the team in checking in/out guests, ensuring they have a great stay from entrance to exit- by giving great customer service! Our ideal candidate will have a prior hospitality background and at least three years of Guest Service experience in Hilton hotels. Please apply today if you are eager to show your leadership skills and ensure our guests have a fantastic stay! Responsibilities:

• Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability
• Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term
• Resolve any visitor concerns, issues, or accidents in a courteous, timely, and attentive manner
• Oversee the entire front office operations to maintain high standards of guest satisfaction
• Hire, train, and encourage the teamwork of front-office staff while simultaneously setting strong customer service standards and levels of performance

Qualifications:

• High school diploma or equivalent certification required (GED)
• 2+ years managing a team in a hospitality role or equivalent customer service role
• Proven customer service experience with a strong guest-focused mentality
• Prior hospitality experience of 3 years is required for this position
• Have superb communication skills, management skills, and multitasking skills

About Company: We are a newly renovated hotel in a high occupancy market. The management team has been intact at the hotel, and we are looking forward to expanding our team. We are looking for great personalities to be the face of the first-ever built Embassy Suites and get to number 1 in the market- a challenge we want you to beat! Our hotel offers bonuses to incentivize hourly associates, and the Hilton brand provides travel discounts within all Hilton hotels.

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Job tags

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Salary