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Location

Torrance, CA | United States

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Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

This position will require building relationships with customers and provide support to users. Additional task are trouble shooting equipment (copier & printer) issues, ordering supplies, maintaining a clean and clear work space, and other duties as assigned.

● Provide support to users of equipment.
● Schedule and monitor equipment maintenance and service calls.
● Manage the inventory and replenishment of supplies.
● Prepare monthly reports of print services activity.
● Maintains compliance with corporate, safety, security and regulatory policies.
● Maintains work areas in a clean, safe and organized state including all work rooms & storage areas.
• Single point of contact for all applicable HMA and R&D employees for print issues, questions, concerns or new device requests.
• Continue management of the current non-expired leases of all equipment (including Printers, Multi-function machines, copiers, and fax machines).
• Handle problems and questions from users by phone or ticket submission through ServiceNow within 60 minutes of notification by the user.
• Respond in person to all Canon, and Lexmark SFP and MFD managed devices within 4 hours on average.
• Respond in person to all Lexmark SFP and MFD managed "Line Critical" devices within 3 hours on average.
• Maintain a working supply of back-up printers.
• Coordinate the installation of all new equipment and return of all expired units.
• Help facilitate, but is not responsible for, the installation of power source if needed (with Facility Dept.), network lines (with ISD Dept.) and phone lines (with Corporate Services Dept.)
• Ensure that units are working properly after set-up or moving of units.
• If System Engineer is needed, will call for the repair and follow-up to ensure unit is working.

Qualifications:

High school diploma or equivalent (GED).
Minimum of 2-5 years Print Services related experience preferred with knowledge of commonly used Office Services Procedures.
1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).
Computer skills and knowledge of printer programing
Excellent customer service skills; must possess a "can do" attitude.
Excellent communication skills both verbal and written.
Ability to effectively work individually or in a team environment.
Competency in performing multiple functional tasks.
Attention to detail.
Must be able to lift up to 50 pounds.

Job Posted by ApplicantPro

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Job tags

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Salary

$26.21 per hour