Location
Dallas, TX | United States
Job description
Account Coordinators enjoy a fast paced, exciting job handling incoming orders and customer service. Supports sales team with product information, costing and follow up on orders and shipping. Follows up on orders and work orders in a timely and accurate manner that ensures quality customer service. W. W. Cannon has been a valued source of products, installations and service for our customers since 1938. The Customer focused culture we strive to develop and foster creates an ideal working environment for employees and a place where they can grow with the company and make a significant impact in the customer's day to day productivity, safety and profitability.
Company Benefits:
* Pay:$50,000 to $57,000 per year
* Paid Vacation:
- Paid Personal/Sick Time
- Paid Holidays (8 per year)
- Long and Short Term Disability
- Insurance: Medical Insurance, Vision, Dental and RX Card
- Simple IRA with matching employer contribution
- Company paid Chaplains through Marketplace. Chaplains available for you and your immediate family for counseling, marriage issues, personal issues, funerals, weddings, incarcerated family visits, hospital visits and a confidential person to speak to 24/7 for any issues that may arise. Thorough onboarding and training/mentor program for all new employees and promoted employees.
- Free office snacks and a fantastic family oriented office environment.
- Monthly Employee Birthday recognition, company lunch and gift.
- Complimentary subscription to SmartDollar - online, on-demand financial fitness tool.
MAJOR RESPONSIBILITIES INSIDE SALES COORDINATOR:
Account Coordinators handle incoming phone / electronic orders, quoting and estimating. Ensure customer’s needs are fulfilled quickly, courteously and with a high level of accuracy.
Supports Outside Sales Team with product information, costing and follow-through on orders and shipping. Communicates information to Sales Team and customers promptly and courteously.
Account Coordinators input orders and work orders in a timely and accurate manner that ensures quality customer service. Uses our order follow up system to ensure on time delivery from vendor to customer. Works to ensure best freight delivery and cost are obtained for our customers.
Ensures work orders and applicable P. O.’s are sent to warehouse in a timely manner to be shipped, delivered or installed. Follow-through with vendor on timely receipt of purchase orders. Promptly communicates any delays with the customer.
Always represents W. W. Cannon in the most professional, customer service-oriented way.
QUALIFICATIONS FOR POSITION:
- Excellent communication and customer service skills.
- Organized person with a “can do” attitude that enjoys working as a team.
- Must have good computer skills.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job tags
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