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Location

Spokane, WA | United States

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Job description

Job Description

JOB DETAILS

Future Opening to be Hired in Q2 2024

As the Claims Supervisor, you will assist with managing and resolving escalated claims (legal action, insurance involvement, settlements, difficult conflicts, high-profile customers, contractors, and homeowners) and provide detailed analysis of claim activity to all levels of the organization.

DUTIES AND RESPONSIBILITIES

Claims Management
• Manage the group responsible for managing claims and provide coaching
• Assist claims managers with escalated claims to increase customer satisfaction and decrease lead times for completion, including hosting phone conversations
• Manage and track legal and property damage claims
• Host product standard and compliance discussions with customers and homeowners
Problem Solving and Continuous Improvement
• Research to identify root cause, lead/ participate in long-term solutions cross-functionally
• Provide leadership in the initiation and completion of continuous improvement opportunities
• Assist with the continued development of revenue-based customer services
Analysis & Communication
• Provide detailed analysis of claim activity to all levels of the organization
• Prepare communication to leadership on escalated claims
• Participate in communication of the Service Solutions philosophy to associates and our customers

Qualifications

Education/Experience

• Bachelor's degree in a business-related field or equivalent experience in a service role within a manufacturing environment
• Proficient in Microsoft Excel, Word, and PowerPoint with the ability to learn new systems for advanced productivity
• Experience with CRM systems is desired
• Experience in manufacturing ordering systems, such as AccuQuote is desired

A successful Claims Supervisor will:

• Support achievement of business results through effective implementation of assigned job responsibilities
• Work independently and within a team
• Have the ability to manage difficult discussions that may lead to conflict
• Demonstrate strong verbal and written communication skills
• Be willing to grow within the position over time
• Have the ability to interact with diverse clients and co-workers
• Possess strong work ethic, organizational and problem-solving skills
• Be able to show attention to detail in a very fast-paced environment
• Have a high level of confidence
• Possess the ability to communicate effectively with all levels of management

Additional Information

This is a full-time remote position. Must be willing to travel as required.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines

The US base salary range for this full-time position is $75,000 to $80,000 + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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Job tags

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Salary