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Location

Ames, IA | United States

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Job description

Position Title:

Manager - Accounts Receivable

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree and 5 years of related experience

Preferred Qualifications:

Experience supervising, training, and evaluating personnel
Experience preparing various financial and operational reports
Experience with compliance of Federal and State regulations
Experience working in a higher education setting
Experience communicating technical information to various customer bases

Job Description:

The Accounts Receivable and ISU Card Services Office at Iowa State University is seeking candidates for two Managers of Accounts Receivable and ISU Card Services to lead a collaborative and innovative team. The Accounts Receivable and ISU Card Office serves students, parents, sponsors, university departments, employees, and external customers with their financial and ISU identification card needs. 

A Manager of Accounts Receivable and ISU Card Services will:

• provide leadership for the office.
• lead the effort to provide excellence in customer service, account resolution, and compliance with respect to the University Billing, payment, and ID Card Services. 
• provide oversight of the refunding process, Third Party Billing, Educational Tax Credit Reporting, departmental training, sales and charge item oversight, ISU Card system functionality. 
• provide compliance oversight, development, and enforcement of the policies and procedures of the Accounts Receivable and ISU Card Office, Iowa State University, State of Iowa Board of Regents, The State of Iowa, and the U.S. Department of Education. 
• assist the Director of Receivables and ISU Card Services in daily operations and is responsible for creating and coordinating innovative customer service efforts, business process improvements, and in-depth reporting mechanisms. 

The successful candidate must have exceptional ability to manage and mentor staff at all levels promoting teamwork, while prioritizing complex projects with multiple deadlines, and the ability to make independent judgements resolving issues and escalations with internal and external customers. The candidate will possess strong leadership skills and the ability to react to the changing needs of the University and the ability to create new approaches and create enhancement outcomes to receivables and ISU Card processes.

Example Duties: 

• Assist in creating training materials for departmental billing system users. 
• Primary liaison for the annual 1098-T tax reporting including implementation and oversight of successful tax filings
• Oversight for military, veteran, and vocational rehabilitation and third party sponsor students billing. Works with military and state agencies and oversees all contracts and receivables to the University.
• Will interact with students, parents, and other offices regarding escalated student and customer account issues.
• Ensures accurate payment application of federal financial aid and ensures compliance with refunding policies. 
• Serves on the University Orientation Committee representing Student Billing and ID Card Office.
• Collaborate with enrollment management, financial aid, registrar's office, student affairs, academic affairs, finance, and other internal departments to ensure accuracy and the proper flow of information as it pertains to student, employee, and customer identity and billing processes.
• Oversees the integrity of Iowa State University student and customer billing statements.
• Oversees the integrity and design of the ISU Card in collaboration with University Marketing. 

Level Guidelines
• Aware of key annual objectives of department or work unit
• Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports
• Focus on ISU’s mission and meeting department or work unit goals
• Supervises a small department or work team
• Often is a working supervisor with direct, previous experience performing work of those supervised
• Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management
• Requests approval for financial actions beyond a limited scope per policy

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.  

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS809

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Original Posting Date:

February 28, 2024

Posting Close Date:

March 12, 2024

Job Requisition Number:

R14151

About Iowa State University

Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. Over 36,000 students are enrolled and served by over 6,200 faculty and staff (see Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted the best college town in the nation (see Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented minorities, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status and will not be discriminated against.

Connections working at Iowa State University

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